Senior Specialist I, Customer Service
Originally posted 18 September 2026 by the employer.
About the role
This role manages operations related to maintenance parts, kits, and repair items for customers, supporting smooth service delivery from order receipt to delivery, repair, and return.
What you'll do
- Create tracking reports for customer parts, repairs, RMAs, and service requests.
- Develop and maintain kits schedules for preventive maintenance (PM) cycles and service demand.
- Create and maintain accurate Sales Orders and Reports within SAP.
- Collaborate with business development and account teams on customer service level agreements for spares.
- Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics.
- Follow up on customer requests via phone and email to ensure timely resolution.
This role has been open 0 days — well below the 50-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3589
|
Median days open
50 d
|
Median salary
$128k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3589 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 152 | 3589 |
| Open roles in the wider Process, Fab & Equipment family | 255 | 9525 · 109 employers |
| Median days open | 73 d | 50 d (+23 d vs this employer) |
| Median salary (USD postings) | — | $128k |
Who's hiring in this category
- Applied Materials · 594 open roles · median 51 d
- Lam Research · 506 open roles · median 44 d
- Micron Technology · 254 open roles · median 36 d
- KLA Corporation · 230 open roles · median 58 d
- ASML · 178 open roles · median 65 d
- ASM International (this employer) · 150 open roles · median 75 d
How we counted: 3589 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 24 Sept 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.