Senior Product Support Engineer - US - CA - San Jose, United States
$148,356 - $192,205 USD yearly
Originally posted 16 July 2026 by the employer.
Provide engineering-level support and escalation debugging for Lithography and Laser Annealing systems.
About the role
Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, customer support personnel, and field support teams responsible for diagnosing, troubleshooting, repairing, and debugging Lithography and Laser Annealing products. This role responds to escalated hardware and software issues that first-line field service teams are unable to isolate or resolve.
What you'll do
- Assess, troubleshoot, and resolve customer software and hardware issues escalated beyond Field Service capabilities. - Collaborate with customers during critical situations, providing responsive technical expertise. - Partner with customers and internal teams to identify, validate, and implement solutions to technical issues. - Deliver engineering feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects. - Track and analyze supplier and Original Equipment Manufacturer (OEM) support calls, authorizing Field Service use of OEM resources when necessary. - Manage customer escalations, establish action plans, and track activities to provide weekly reports to Product Support management.
What you'll need
- Bachelor’s degree in Engineering, Computer Science, Physics, or a related field (or equivalent experience) and at least 5 years of customer-facing product support or engineering experience in the semiconductor capital equipment industry. - Ability to travel domestically and internationally up to 20%. - Knowledge of object-oriented methodologies and technologies, including C#, .NET, C++, Python, VB, COM, MFC, Microsoft Visual Studio, and Windows OS. - Experience debugging large code bases and multithreaded applications using debug and trace output analysis. - Understanding of software development processes, methodologies, and the full software lifecycle for critical applications. - Understanding of electrical, mechanical, pneumatic, and optical systems.
Nice to have
- Experience with HVAC and cooling/chiller technologies. - Experience with SAP.
This role has been open 96 days — well above the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3898
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Veeco Instruments | All employers we track in this specialty (3898 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 55 | 3898 |
| Open roles in the wider Process, Fab & Equipment family | 86 | 10042 · 107 employers |
| Median days open | 55 d | 55 d (same as this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 674 open roles · median 50 d
- Lam Research · 578 open roles · median 41 d
- Micron Technology · 285 open roles · median 46 d
- KLA Corporation · 248 open roles · median 70 d
- ASML · 188 open roles · median 71 d
- ASM International · 165 open roles · median 89 d
How we counted: 3898 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 21 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.