Professional Services Operations Specialist - CA, Santa Clara, United States

Originally posted 22 September 2026 by the employer.

About the role

This role involves optimizing operational processes and enhancing efficiency within the Professional Services team, ensuring outstanding service delivery to clients and partners.

What you'll do

• Support operations across NALA deployments, partnering with internal deployment teams and third-party resources.
• Manage the end-to-end operational process for NALA vendors and contractors, including resource requests, onboarding, and contracts coordination.
• Coordinate asset allocation, scheduling, and 24/7 shift rotations across NALA deployments.
• Serve as an operational point of contact for NALA Professional Services vendors and contractors, driving communication and process alignment.
• Lead Purchase Orders for approved vendors and contractors and supervise the PO lifecycle.
• Own and improve operational trackers, dashboards, reports, and metrics using Excel and other analytical tools.
• Run and improve Professional Services operational workflows and systems, leveraging automation and AI tools.

What you'll need

• 5+ years of experience in operations, field operations, logistics, project coordination, or Professional Services operations within a digital environment.
• Bachelor’s degree or Master’s degree or equivalent experience in Operations, Logistics, Business Management, or Industrial Engineering.
• Experience handling advanced operational workflows involving multiple partners, teams, and systems.
• Strong analytical skills and experience working with operational data, dashboards, reports, and metrics.
• Advanced Microsoft Office proficiency, particularly Excel and Outlook.
• Experience using technology, automation, and AI tools to improve process effectiveness and efficiency.
• Strong organizational, problem-solving, and process-improvement skills.
• Good interpersonal and stakeholder-management skills.
• Outstanding written and verbal English interpersonal skills.
• Flexibility to occasionally work early mornings or late evenings to support business needs across time zones.