Director, Customer Quality Engineering - San Diego, CA, United States
$179,310 - $246,551 USD yearly
Originally posted 18 July 2026 by the employer.
About the role
The Director, Customer Quality Engineering leads the Customer Quality Engineering group to resolve customer quality issues and serve as the voice of the customer within pSemi. The role acts as the Directly Responsible Individual (DRI) for Customer Quality Representatives to drive customer satisfaction and business continuity.
What you'll do
- Lead, develop, and manage a team of Customer Quality Engineers while setting strategy, KPIs, and performance standards for the function. - Own the end-to-end customer complaint and corrective action system (RMA/CAR/8D), ensuring cross-functional root-cause analysis, containment, and preventive actions. - Lead customer quality reviews and executive escalations, including failure analysis readouts, 8D status, and readiness for new product introduction and qualification. - Direct customer audits at pSemi and key supply-chain partners, including foundries and OSATs, ensuring audit readiness and timely closure of findings. - Represent Customer Quality on PCRB/MRB to assess risk, align dispositions, and provide guidance for customer-impacting changes and PCNs. - Own external-facing quality and reliability documentation, including quality FAQs and reliability statements, while negotiating customer requirements.
What you'll need
- BS in Electrical Engineering or a related engineering field. - 10+ years of customer quality engineering or Product Engineering experience with extensive customer interface. - 4+ years of experience managing a team of engineers. - Experience with IC wafer process manufacturing and development. - Experience managing high-volume consumer electronics and semiconductors across complex customer and supplier bases. - Demonstrated experience with Quality Management Systems, ISO-9001, and 8D problem-solving methodology.
Nice to have
- Experience with IATF-16949.
Skills: customer quality, customer complaint, corrective action, failure analysis, IC wafer process manufacturing
This role has been open 155 days — well above the 61-day median for Product Engineering roles.
Product Engineering · Reliability Engineering
|
Open roles in category
66
|
Median days open
61 d
|
Median salary
$138k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | pSemi | All employers we track in this specialty (66 roles · 25 employers) |
|---|---|---|
| Open roles in this specialty | 1 | 66 |
| Open roles in the wider Silicon Validation & Test family | 7 | 2238 · 112 employers |
| Median days open | 155 d | 61 d (+94 d vs this employer) |
| Median salary (USD postings) | — | $138k |
Skills observed across this category: customer quality, customer complaint, corrective action, failure analysis, IC wafer process manufacturing
Who's hiring in this category
- Micron Technology · 13 open roles · median 171 d
- Analog Devices · 8 open roles · median 42 d
- onsemi · 5 open roles · median 17 d
- Qualcomm · 4 open roles · median 108 d
- Texas Instruments · 4 open roles · median 63 d
- Applied Materials · 3 open roles · median 24 d
How we counted: 66 open Product Engineering (Reliability Engineering) roles from 25 employers tracked in the SemiconductorJobs index, counted 24 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Silicon Validation & Test family row. Figures refresh nightly.