Customer & Commercial Operations Specialist-Shanghai-Y2027 Graduate
Non-Engineering
Originally posted 23 September 2026 by the employer.
About the role
This role involves managing daily operations related to customer orders, quotes, returns, and warranty services, along with tracking order execution and delivery progress.
What you'll do
- Support daily operational management of customer orders, quotes, returns, and warranty services.
- Track order execution and delivery progress, coordinating with supply chain, logistics, planning, and finance teams to resolve operational issues.
- Assist in following up on and escalating critical orders and urgent demands.
- Collaborate with global cross-functional teams to meet customer needs and enhance customer satisfaction.
- Complete tasks according to company policies and business process requirements.
- Actively participate in achieving team goals and continuous improvement projects.
- Engage in enterprise system applications like SAP, business process improvements, and system testing projects.
What you'll need
- Bachelor's or Master's degree, with a preference for Supply Chain Management, Logistics Management, International Trade, or Business Administration majors.
- Good logical analysis and problem-solving abilities.
- Excellent English listening, speaking, reading, and writing skills.
- Proficiency in office software such as Excel and PowerPoint.
- Strong interest in order management, customer service, and supply chain operations.
- Good communication and coordination skills, and a team player spirit.