Customer & Commercial Operations Specialist-Shanghai-Y2027 Graduate
Non-Engineering
Originally posted 23 September 2026 by the employer.
About the role
This role involves the daily operational management of customer orders, quotes, returns, and warranty services.
What you'll do
- Support the daily operational management of customer orders, quotes, returns, and warranty services.
- Track order execution and delivery progress, coordinating with supply chain, logistics, planning, and finance teams to resolve operational issues.
- Assist in following up and escalating critical orders and urgent demands.
- Collaborate with global cross-functional teams to meet customer needs and enhance customer satisfaction.
- Complete relevant tasks according to company policies and business process requirements.
- Actively participate in achieving team goals and continuous improvement projects.
- Participate in SAP and other enterprise system application, business process improvement, and system testing projects.
What you'll need
- Bachelor's or Master's degree in supply chain management, logistics management, international trade, business administration, or related majors.
- Good logical analysis and problem-solving skills.
- Excellent English listening, speaking, reading, and writing skills.
- Proficient in using office software such as Excel and PowerPoint.
- Strong interest in order management, customer service, and supply chain operations.
- Good communication and coordination skills and team spirit.