Technical Product Support (TPS) Engineer III – (E3)
$96,000 - $132,000 USD yearly
Originally posted 3 September 2026 by the employer.
About the role
Responsible for all technical support aspects at a specific customer account, including escalations, fleet performance, system installations, improvement programs, and upgrades. The role acts as an intermediary and field escalation focal point between the customer and Division, supporting equipment diagnosis, troubleshooting, repair, and debugging.
What you'll do
- Act as an intermediary and field escalation focal point between customer and Division, providing technical support and documentation for diagnosing, troubleshooting, repairing, and debugging equipment.
- Deliver Alpha Site and Beta Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, software, or process designs.
- Initiate and review Engineering Change Orders (ECOs) to verify data integrity and coordinate communication to the field.
- Generate and present system performance data and metrics, including MTBF, MTBI, Availability, process data, and I/W spending analysis.
- Create, review, and support Global Product Support (GPS) documentation such as Customer Engineering Notices (CENs) and Best Known Methods (BKMs) to drive field implementation of technical improvements and upgrades.
What you'll need
- Conceptual and practical expertise in equipment technical support and field escalation resolution.
- Experience delivering Alpha Site or Beta Site support for hardware, software, and process installations, calibrations, or testing.
- Ability to analyze and report system performance metrics including MTBF, MTBI, and Availability.
- Proficiency in initiating and reviewing Engineering Change Orders (ECOs) and authoring technical documentation such as CENs and BKMs.
- Willingness and ability to travel up to 25% of the time.
More semiconductor jobs: Applied Materials jobs · Equipment engineering jobs · Austin jobs
This role has been open 58 days — slightly above the 52-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3877
|
Median days open
52 d
|
Category median salary (all employers)
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (3877 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 660 | 3877 |
| Open roles in the wider Process, Fab & Equipment family | 1170 | 10110 · 104 employers |
| Median days open | 56 d | 52 d (+4 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials (this employer) · 661 open roles · median 56 d
- Lam Research · 569 open roles · median 38 d
- KLA Corporation · 305 open roles · median 58 d
- Micron Technology · 240 open roles · median 50 d
- ASML · 186 open roles · median 80 d
- ASM International · 152 open roles · median 80 d
How we counted: 3877 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 31 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.