Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

Originally posted 6 November 2026 by the employer.

About the role

Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. This role acts as the primary technical bridge between WD Engineering and customers, owning the technical relationship across storage architectures, qualification requirements, deployment models, and field issues.

What you'll do

• Lead technical support and engagement for strategic cloud and hyperscaler accounts from early evaluation through production support.
• Drive product qualification, system integration, validation, and issue resolution across firmware, hardware, and systems teams.
• Translate customer architectures, workloads, and deployment requirements into actionable input for internal engineering and product roadmaps.
• Track field quality and integration metrics and lead customer technical reviews.
• Develop technical documentation and enable customer adoption of WD technologies.
• Contribute technical perspective to cross-functional discussions on customer readiness, product fit, and future opportunity areas.

What you'll need

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field.
• Roughly 5+ years of directly relevant experience in storage systems, HDDs, server/storage platforms, or data center infrastructure.
• Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.
• Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.
• Demonstrated ability to debug technical issues across hardware, firmware, software, and system interactions.
• Strong written and verbal communication skills with the ability to present technical material to engineers and executive stakeholders.

Skills: storage systems, HDDs, field applications, customer support, cloud infrastructure

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