Senior Specialist I, Customer Service
Originally posted 21 September 2026 by the employer.
About the role
This role drives CKM HVM end-to-end kits operations from SAP order fulfillment to cross-functional coordination, ensuring on-time tool PM execution and high customer satisfaction.
What you'll do
- Create tracking reports to monitor the status of customer kits, repairs, RMAs, and service requests processing.
- Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand.
- Ensure accurate PM activity reporting and data sharing with internal teams, external vendors, and customers.
- Create and maintain accurate Sales Orders and Reports within SAP.
- Co-work with planner/logistic team for kits-level discrepancies between physical and system inventory records.
- Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics.
- Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
What you'll need
- Bachelor’s or master’s degree in supply chain, Business, or a related field.
- 6–10 years of experience in customer service, order fulfillment, material planning, or supply chain.
- Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint).
- Professional English proficiency (written and spoken).
Nice to have
- Experience in end-to-end CKM kit management and allocation.
- Knowledge of supply chain, inventory management, or customer operations.
- Project management experience.
This role has been open 20 days — well below the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3743
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3743 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 162 | 3743 |
| Open roles in the wider Process, Fab & Equipment family | 263 | 9772 · 108 employers |
| Median days open | 80 d | 54 d (+26 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 612 open roles · median 54 d
- Lam Research · 547 open roles · median 43 d
- Micron Technology · 270 open roles · median 45 d
- KLA Corporation · 252 open roles · median 67 d
- ASML · 197 open roles · median 65 d
- ASM International (this employer) · 162 open roles · median 79 d
How we counted: 3743 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 11 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.