Senior Specialist I, Customer Service
Originally posted 18 September 2026 by the employer.
About the role
This role manages operations related to maintenance parts, kits, and repair items for customers, supporting smooth service delivery from order receipt to delivery, repair, and return.
What you'll do
- Create tracking reports for customer parts, repairs, RMAs, and service requests.
- Develop and maintain kits schedules for preventive maintenance (PM) cycles and service demand.
- Create and maintain accurate Sales Orders and Reports within SAP.
- Collaborate with business development and account teams on customer service level agreements for spares.
- Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics.
- Follow up on customer requests via phone and email to ensure timely resolution.
This role has been open 33 days — well below the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3883
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3883 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 157 | 3883 |
| Open roles in the wider Process, Fab & Equipment family | 262 | 10125 · 107 employers |
| Median days open | 84 d | 56 d (+28 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 644 open roles · median 56 d
- Lam Research · 571 open roles · median 39 d
- KLA Corporation · 292 open roles · median 67 d
- Micron Technology · 271 open roles · median 50 d
- ASML · 183 open roles · median 81 d
- ASM International (this employer) · 157 open roles · median 84 d
How we counted: 3883 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 27 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.