Senior Product Support Engineer - Frisco, United States
$90,000 - $120,000 USD yearly
Originally posted 7 October 2026 by the employer.
This role focuses on providing expert support for Altium Designer, Altium 365, and Enterprise Server technologies.
About the role
This role provides expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, and integrations with PLM and other enterprise systems. Success in this role requires hands-on experience with PCB design, electronic product development workflows, and Altium products.
What you'll do
- Take ownership and support a prioritized customer base and accounts.
- Serve as an escalation resource and document technical findings.
- Support the entire customer base through FAQs, Knowledge Base articles, Online Help, and Community Forum participation.
- Drive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams.
- Create technical content such as online help, user guides, video tutorials, and knowledge base articles.
- Act as a senior technical escalation resource, independently driving resolution of highly complex customer issues.
What you'll need
- Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent.
- Advanced experience supporting PCB design workflows.
- 6+ years of experience in PCB design, electronic product development, or EDA software support.
- Deep knowledge in PCB Design, along with expertise in one or more of High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, PLM Workflows, Enterprise Data Management, Enterprise Integrations, or Enterprise Server Technologies.
- Demonstrated ability to troubleshoot complex technical issues spanning desktop applications, cloud services, enterprise integrations, and authentication systems.
Nice to have
- Experience with Altium products and platform solutions.
- Previous experience in a Technical Support role.
- Fluency in additional languages.
- Experience supporting customer environments that include PLM, enterprise data management, authentication systems (e.g., SAML, OAuth, Active Directory), or server technologies.
- Experience with Complex PCB Simulation/Signal Integrity/Analysis.
- Experience in technical demonstrations and presenting training materials.
Skills: PCB design workflows, Altium products, EDA software support, technical content, customer escalations
This role has been open 9 days — well below the 31-day median for Applications FAE roles.
Applications FAE · EDA Tools
|
Open roles in category
103
|
Median days open
31 d
|
Median salary
$162k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Renesas Electronics | All employers we track in this specialty (103 roles · 11 employers) |
|---|---|---|
| Open roles in this specialty | 9 | 103 |
| Median days open | 64 d | 31 d (+33 d vs this employer) |
| Median salary (USD postings) | — | $162k |
Skills observed across this category: PCB design workflows, Altium products, EDA software support, technical content, customer escalations
Who's hiring in this category
- Synopsys · 52 open roles · median 28 d
- Cadence Design Systems · 25 open roles · median 31 d
- Keysight Technologies · 9 open roles · median 51 d
- Renesas Electronics (this employer) · 9 open roles · median 64 d
- Arteris · 2 open roles · median 116 d
- Amazon · 1 open role · median 17 d
How we counted: 103 open Applications FAE (EDA Tools) roles from 11 employers tracked in the SemiconductorJobs index, counted 17 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.