Repair & Calibration Services Customer Success Manager, Expert - US-CO-Remote Telecommuter, United States
$119,960 USD yearly
Originally posted 24 September 2026 by the employer.
About the role
This role is accountable for value realization and operational success across critical repair, calibration, and professional services contracts.
What you'll do
- Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle.
- Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities.
- Drive cross-functional accountability across Sales, Services, Business Operations, and delivery teams to meet contractual outcomes.
- Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure.
- Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities.
- Provide forecasts, customer-health insights, and decision-ready narratives to executive stakeholders.
What you'll need
- 8+ years of relevant business development, customer success, sales, service and support, program management, and/or analytics experience in test and measurement or an adjacent industry.
- Knowledge of repair and calibration services and related professional services contracts.
- Strategic account management, customer advocacy, executive communication, and contract stewardship.
- KPI governance, customer-health reporting, success planning, forecasting, and executive business reviews.
- Escalation leadership, structured problem-solving, corrective-action management, and ownership through closure.
- Cross-functional influence, accountability, commercial judgment, and continuous-improvement leadership.
- Working knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platforms.
- Bachelor’s degree in Engineering, Business, Analytics, or equivalent experience.
- U.S. citizenship required.
Nice to have
- Advanced degree preferred.
- Travel as required for critical customer reviews and escalations.
This role has been open 23 days — well below the 53-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3796
|
Median days open
53 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Keysight Technologies | All employers we track in this specialty (3796 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 47 | 3796 |
| Open roles in the wider Process, Fab & Equipment family | 130 | 9874 · 109 employers |
| Median days open | 38 d | 53 d (−15 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 617 open roles · median 53 d
- Lam Research · 559 open roles · median 43 d
- Micron Technology · 283 open roles · median 44 d
- KLA Corporation · 251 open roles · median 67 d
- ASML · 195 open roles · median 70 d
- ASM International · 162 open roles · median 85 d
How we counted: 3796 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 17 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.
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