Project Manager & Process Engineer - Customer Operations - Milpitas, United States

Originally posted 10 September 2026 by the employer.

About the role

This role will lead cross-functional initiatives focused on process optimization, efficiency, and operational excellence within Customer Operations.

What you'll do

• Lead end-to-end delivery of Customer Operations projects from scoping and planning through execution and post-implementation review
• Manage cross-functional stakeholders across Sales, Finance, Customer Success, and Operations
• Map current-state workflows and design future-state processes using process improvement methodologies
• Partner with Sales and customer-facing teams to enhance the end-to-end customer journey
• Identify and implement cost reduction opportunities across systems, workflows, and vendor relationships

What you'll need

• Bachelor’s degree in Engineering, Business, Operations, or related field
• 5–8+ years of experience in Project Management, Customer Operations, or Process Improvement
• Proven track record of delivering complex, cross-functional projects
• Experience identifying and implementing process improvements and cost-saving initiatives
• Strong knowledge of ERP and CRM systems (e.g., SAP and Salesforce) and sales processes
• Strong project management and organizational skills

Skills: project management, customer operations, process improvement, cross-functional projects, stakeholder management