Manager III (M3), Customer Engineer - Phoenix, AZ, United States
$88,000 - $121,000 USD yearly
Originally posted 17 June 2026 by the employer.
About the role
The Manager III (M3), Customer Engineer manages, coaches, and directs customer engineers within their district while developing customer relationships and executing operational plans. The role serves as the primary interface between field teams and Product Divisions covering tech support, training, spares, and reliability.
What you'll do
- Manage, coach, and direct customer engineers in the district, including salary planning, career planning, performance appraisals, and corrective actions. - Serve as the prime interface with Product Divisions for technical support, training, spares, and reliability. - Oversee system installation planning, reporting, and execution, including pre-facility meetings, start-up meetings, and process support identification. - Partner with the District Sales Engineer on account planning, system sales support plans, and district financial forecasts. - Execute escalation procedures and manage the RMA procedure. - Maintain customer relationships across all account levels through regular site visits.
What you'll need
- Experience directing employees and administering company policies according to management guidance. - Demonstrated background managing system installation planning, field execution, and technical support. - Ability to analyze situations and operational data to evaluate relevant factors and determine corrective actions. - Experience managing customer relationships and conducting presentations of technical information concerning projects or schedules. - Understanding of Applied Materials global Standards of Business Conduct and ethical compliance requirements.
Skills: customer engineer, system installation, technical support, field engineering, Applied Materials
This role has been open 128 days — well above the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3892
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (3892 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 637 | 3892 |
| Open roles in the wider Process, Fab & Equipment family | 1140 | 10080 · 106 employers |
| Median days open | 53 d | 55 d (−2 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: customer engineer, system installation, technical support, field engineering, Applied Materials
Who's hiring in this category
- Applied Materials (this employer) · 641 open roles · median 53 d
- Lam Research · 573 open roles · median 38 d
- Micron Technology · 285 open roles · median 48 d
- KLA Corporation · 274 open roles · median 68 d
- ASML · 183 open roles · median 73 d
- ASM International · 163 open roles · median 86 d
How we counted: 3892 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 23 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.