Manager III, Customer Engineer (M3) - PDC - Phoenix, AZ, United States
$88,000 - $121,000 USD yearly
Originally posted 6 July 2026 by the employer.
About the role
The Manager III, Customer Engineer (M3) forecasts financial, manpower, and operational requirements across startup, warranty, service agreements, and paid service businesses within the PDC group. The role oversees customer engineer staffing, service delivery, and customer system performance.
What you'll do
- Forecast financial, manpower, and operational requirements for startups, warranty, service agreements, and paid service, and pursue service agreement opportunities alongside marketing and sales. - Manage startups in terms of time and cost requirements, manage local inventories and RMA procedure, maintain DSO targets, and manage warranty cost under reserve. - Ensure customer satisfaction with company service and system performance while achieving guaranteed up time metrics. - Interview, hire, train, and develop customer engineers to support regional business operations and enforce safety practices. - Escalate system downs per established escalation procedures to ensure rapid return to service and provide timely operational reporting. - Implement quality improvement processes to reduce cycle time and improve technical performance.
What you'll need
- Understanding of concepts, theories, and principles in semiconductor equipment customer engineering and related operational job families. - Experience managing technical service or customer engineering teams, including hiring, goal setting, and career development. - Demonstrated experience managing tool startups, local inventory, RMA procedures, and warranty reserves. - Experience managing service escalation procedures and achieving guaranteed system up time commitments. - Ability to identify and resolve complex technical, operational, and organizational problems.
Skills: customer engineer, start ups, service agreements, system performance, up time
This role has been open 106 days — well above the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3898
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (3898 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 631 | 3898 |
| Open roles in the wider Process, Fab & Equipment family | 1122 | 10066 · 107 employers |
| Median days open | 55 d | 55 d (same as this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: customer engineer, start ups, service agreements, system performance, up time
Who's hiring in this category
- Applied Materials (this employer) · 674 open roles · median 50 d
- Lam Research · 578 open roles · median 41 d
- Micron Technology · 285 open roles · median 46 d
- KLA Corporation · 248 open roles · median 70 d
- ASML · 188 open roles · median 71 d
- ASM International · 165 open roles · median 89 d
How we counted: 3898 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 21 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.