Manager, DRAM Customer Quality - San Jose, California, United States
$163,000 - $253,000 USD yearly
Originally posted 3 September 2026 by the employer.
This role focuses on customer quality for advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR.
About the role
This role supports Tier 1 customers for DRAM products and is responsible for coordinating failure analysis of advanced memory products. It requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries.
What you'll do
- Work with customers directly to identify, document, and publish reports to track technical issues.
- Lead communication with customers and engineering teams to align on quality requirements.
- Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, and performance reports.
- Create and maintain a system to track details for customers’ quality-related requirements across global teams.
- Drive solutions to deliver consistent results and sustainable customer satisfaction.
- Track and report issues for visibility, escalation, and follow-up.
What you'll need
- Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience.
- Semiconductor memory or closely related semiconductor industry experience.
- Experience in a B2B customer facing role supporting highly technical content.
- DRAM or other high performance memory IC design, application, test, or product engineering.
- Platform design related to memory controller or memory channel and interface.
- Advanced component packaging for high speed interface.
- Semiconductor Component Quality and Reliability.
Nice to have
- Master's degree in Business, Engineering, or related discipline.
Skills: DRAM, customer facing, quality, compliance, failure analysis
This role has been open 41 days — below the 50-day median for Product Engineering roles.
Product Engineering · Memory Design
|
Open roles in category
98
|
Median days open
50 d
|
Median salary
$149k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Samsung Semiconductor | All employers we track in this specialty (98 roles · 14 employers) |
|---|---|---|
| Open roles in this specialty | 1 | 98 |
| Open roles in the wider Silicon Validation & Test family | 2 | 2220 · 112 employers |
| Median days open | 41 d | 50 d (−9 d vs this employer) |
| Median salary (USD postings) | — | $149k |
Skills observed across this category: DRAM, customer facing, quality, compliance, failure analysis
Who's hiring in this category
- Micron Technology · 60 open roles · median 71 d
- SanDisk · 14 open roles · median 55 d
- KIOXIA America · 8 open roles · median 16 d
- Cadence Design Systems · 3 open roles · median 204 d
- Solidigm · 3 open roles · median 35 d
- OmniVision · 2 open roles · median 156 d
How we counted: 98 open Product Engineering (Memory Design) roles from 14 employers tracked in the SemiconductorJobs index, counted 15 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Silicon Validation & Test family row. Figures refresh nightly.