KLA Service Field Marketing Manager - Milpitas, CA, United States
$138,500 - $203,167 USD yearly
Originally posted 6 October 2026 by the employer.
About the role
This role is responsible for advancing business priorities by delivering high-impact work as the primary commercial and customer advocate within the region.
What you'll do
- Drive strategic customer engagement, service growth, and cross-functional execution across multiple product divisions.
- Act as the bridge between customer account teams, field operations, product marketing, division management, and global service organizations.
- Ensure customer needs are understood, prioritized, and translated into business opportunities and operational improvements.
- Develop and execute service growth strategies, including contract expansion, service adoption programs, analytics solutions, enhancements, and recurring revenue initiatives.
- Translate Voice of Customer (VOC) feedback into actionable business plans, product improvements, and service offerings.
- Manage customer escalations and lead executive communications, business reviews, and strategic account planning activities.
What you'll need
- 10+ years of experience in the semiconductor capital equipment industry.
- Experience in customer-facing leadership roles in service, operations, business development, product marketing, or account management.
- Demonstrated success managing strategic customer relationships with semiconductor manufacturers, including executive-level engagements and contract negotiations.
- Experience leading complex, cross-functional initiatives that span multiple product divisions, regions, and service organizations.
- Strong understanding of semiconductor fab operations, equipment lifecycle management, service delivery models, and availability-driven business strategies.
- Knowledge of service contract structures, pricing strategies, cost-of-service models, and profitability.
Nice to have
- Doctorate (Academic) Degree and related work experience of 3 years.
- Master's Level Degree and related work experience of 6 years.
- Bachelor's Level Degree and related work experience of 8 years.
Skills: Field Marketing Manager, customer engagement, service growth, semiconductor capital equipment, service delivery models, Voice of Customer
This role has been open 3 days — well below the 64-day median for Product Marketing roles.
Product Marketing · Manufacturing Equipment
|
Open roles in category
34
|
Median days open
64 d
|
Median salary
$185k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | KLA Corporation | All employers we track in this specialty (34 roles · 10 employers) |
|---|---|---|
| Open roles in this specialty | 12 | 34 |
| Median days open | 32 d | 64 d (−32 d vs this employer) |
| Median salary (USD postings) | — | $185k |
Skills observed across this category: Field Marketing Manager, customer engagement, service growth, semiconductor capital equipment, service delivery models, Voice of Customer
Who's hiring in this category
- KLA Corporation (this employer) · 12 open roles · median 31 d
- Applied Materials · 9 open roles · median 92 d
- Lam Research · 3 open roles · median 113 d
- ASM International · 2 open roles · median 67 d
- FormFactor · 2 open roles · median 60 d
- Veeco Instruments · 2 open roles · median 27 d
How we counted: 34 open Product Marketing (Manufacturing Equipment) roles from 10 employers tracked in the SemiconductorJobs index, counted 9 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.