Global Product Support Engineer - Santa Clara, CA, United States
$124,000 - $171,000 USD yearly
Originally posted 26 April 2026 by the employer. Relisted by the employer on 28 October 2026.
About the role
Applied Materials is hiring a Global Product Support Engineer to develop procedures and support manufacturing equipment for new products in Santa Clara, CA.
What you'll do
- Develop new procedures and Best Known Methods (BKMs) to service new products, and contribute to the FMECA process.
- Participate in or own first chamber Build & Test in the Apps lab, and resolve issues directly or with Engineering and Manufacturing.
- Partner with Quality & Reliability (Q&R) to address Top Field Issues, participate in or own the CAPA process, and conduct or facilitate Failure Analysis (FA).
- Develop and document procedures, Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides for product installation, retrofits, and maintenance.
- Collect process and qualification data to establish product Best Known Methods (BKMs).
- Develop training packages, partner with Global Technical Training (GTT), and train Customer Engineers (CEs), Process Engineers (PSEs), and Technical Product Support (TPS) teams.
- Identify new parts for stocking by AGS and coordinate stocking locations.
What you'll need
- Conceptual and practical expertise in product support engineering and manufacturing equipment disciplines.
- Experience with Build & Test procedures, troubleshooting, and root cause problem-solving.
- Working knowledge of FMECA, CAPA processes, and Failure Analysis (FA).
- Experience authoring technical documentation including Best Known Methods (BKMs), Technical Product Manuals, CENs, and ISBs.
- Ability to explain complex technical information and collaborate across Quality & Reliability, Manufacturing, Engineering, and field support teams.
- Willingness to travel up to 10% of the time.
Skills: Build & Test, BKMs, CAPA, failure analysis, installation
More semiconductor jobs: Applied Materials jobs · Field applications engineer jobs · Santa Clara jobs
This role has been open 225 days — well above the 71-day median for Applications FAE roles.
Applications FAE · Manufacturing Equipment
|
Open roles in category
185
|
Median days open
71 d
|
Median salary
$150k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (185 roles · 17 employers) |
|---|---|---|
| Open roles in this specialty | 29 | 185 |
| Median days open | 64 d | 71 d (−7 d vs this employer) |
| Median salary (USD postings) | — | $150k |
Skills observed across this category: Build & Test, BKMs, CAPA, failure analysis, installation
Who's hiring in this category
- Teradyne · 61 open roles · median 36 d
- KLA Corporation · 37 open roles · median 129 d
- Applied Materials (this employer) · 29 open roles · median 65 d
- Keysight Technologies · 13 open roles · median 84 d
- ASML · 8 open roles · median 120 d
- Veeco Instruments · 7 open roles · median 86 d
How we counted: 185 open Applications FAE (Manufacturing Equipment) roles from 17 employers tracked in the SemiconductorJobs index, counted 29 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.