Global Product Support Engineer 3 - US-CA-Fremont (1003), United States
$104,000 - $231,000 USD yearly
Originally posted 28 July 2026 by the employer.
Support Lam’s etch and deposition products.
About the role
As a Global Product Support Engineer, you will be the backbone of technical support for field engineers, technicians, and product support personnel, diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. This role focuses on Lam’s etch and deposition products.
What you'll do
- Be the primary escalation point for Type-3 tickets.
- Drive escalation resolution across CFT (SQAD, HW, Process, and KAT).
- Provide support by phone and travel as needed.
- Act as the primary resource for first in fab and first in region installs for New Product Introduction.
- Prepare and deliver updates on programs and issues to customer technical teams.
- Provide onsite project management support for critical penetrations and escalations.
What you'll need
- BS or AS degree in Electrical Engineering, Mechanical Engineering, or a related field (Bachelor's degree preferred).
- 8+ years of applicable semiconductor equipment experience.
- Significant customer support and field service experience.
- Prior semiconductor capital equipment industry experience.
- Advanced product and subsystem expertise.
- Ability to independently lead complex technical investigations and escalations.
- Ability to own and drive T3 escalations, root-cause analysis, and corrective actions.
- Ability to develop test plans to reproduce customer issues and validate solutions.
- Experience leading CIP, EPL, SAF, Beta, and FOAK support activities.
- Experience supporting first-in-fab and first-in-region installations.
- Experience participating in JDP/Beta programs.
- Experience collecting and analyzing field data to improve product readiness.
- Ability to author and release Technical Memos (TMs), Service Advisories (SAs), Procedures, and CIP documentation.
Skills: diagnosing, troubleshooting, repairing, and debugging, semiconductor equipment, Type-3 tickets, field engineers, NPI
This role has been open 82 days — well above the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3768
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Lam Research | All employers we track in this specialty (3768 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 565 | 3768 |
| Open roles in the wider Process, Fab & Equipment family | 796 | 9897 · 109 employers |
| Median days open | 45 d | 54 d (−9 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: diagnosing, troubleshooting, repairing, and debugging, semiconductor equipment, Type-3 tickets, field engineers, NPI
Who's hiring in this category
- Applied Materials · 611 open roles · median 54 d
- Lam Research (this employer) · 559 open roles · median 44 d
- Micron Technology · 282 open roles · median 45 d
- KLA Corporation · 251 open roles · median 68 d
- ASML · 190 open roles · median 72 d
- ASM International · 161 open roles · median 86 d
How we counted: 3768 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.