Global Product Support Engineer 2 - US-CA-Fremont (1003), United States
$73,000 - $159,000 USD yearly
Originally posted 11 September 2026 by the employer.
About the role
As a Global Product Support Engineer, you will provide technical support to field engineers, technicians, and product support personnel, diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment, and driving failure analysis of damaged parts and subsystems to determine root cause within the Lam Fremont Velocity Lab.
What you'll do
- Serve as the Office of the CTO technical contact for universities using Lam tools, understanding problem statements and driving solutions.
- Identify correct resources within Lam to resolve technical issues for university researchers.
- Consult with university researchers on hardware options and upgrades for new projects.
- Provide hardware compatibility assessment and recommend changes for new chemistries.
- Drive failure analysis of damaged parts and subsystems, including corrosion, contamination, and material degradation, to determine root cause.
- Work with design, mechanical, and electrical engineers to apply first-principles engineering, physical chemistry, thermodynamics, and reaction analysis to identify failure mechanisms.
- Collaborate with the Velocity Lab manager to track lab parts inventory.
What you'll need
- Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Nice to have
- Semiconductor experience.
Skills: failure analysis, damaged parts, root cause, corrosion, contamination, material degradation
This role has been open 33 days — well below the 49-day median for Failure Analysis Engineering roles.
Failure Analysis Engineering · Failure Analysis
|
Open roles in category
193
|
Median days open
49 d
|
Median salary
$115k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Lam Research | All employers we track in this specialty (193 roles · 39 employers) |
|---|---|---|
| Open roles in this specialty | 14 | 193 |
| Open roles in the wider Process, Fab & Equipment family | 802 | 9890 · 109 employers |
| Median days open | 39 d | 49 d (−10 d vs this employer) |
| Median salary (USD postings) | — | $115k |
Skills observed across this category: failure analysis, damaged parts, root cause, corrosion, contamination, material degradation
Who's hiring in this category
- Micron Technology · 31 open roles · median 72 d
- GlobalFoundries · 14 open roles · median 23 d
- Lam Research (this employer) · 14 open roles · median 39 d
- Infineon Technologies · 13 open roles · median 44 d
- Intel Corporation · 12 open roles · median 26 d
- AMD · 9 open roles · median 83 d
How we counted: 193 open Failure Analysis Engineering (Failure Analysis) roles from 39 employers tracked in the SemiconductorJobs index, counted 15 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.