Global Planning and Operations Escalation Manager - US-CA-Fremont (1003), United States
$114,000 - $253,000 USD yearly
Originally posted 16 October 2026 by the employer.
About the role
The Global Planning and Operations Escalation Manager is responsible for leading end-to-end management of high-severity incidents, chronic issues, and escalated customer or stakeholder concerns across the Global Spares organization, ensuring cross-functional alignment and implementation of long-term corrective actions. This role focuses on minimizing business impact and preventing recurrence of systemic issues across the semiconductor value chain.
What you'll do
- Serve as single point accountability for critical business/customer critical escalations, ensuring timely communication and resolution.
- Lead cross-functional response teams to drive coordinated actions for high-severity operational issues.
- Drive structured Root Cause Analysis (RCA) using industry-standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone).
- Develop, track, and validate corrective and preventative actions, ensuring long-term fixes are implemented and sustained.
- Provide clear, concise, and executive-ready updates during live escalations and throughout incident resolution cycles.
- Publish detailed incident reports, RCA summaries, and postmortem documentation to drive organizational learning.
What you'll need
- 7–10+ years of experience in technical support, operations, incident management, or supply chain operations.
- Strong analytical and problem-solving skills with the ability to rapidly understand complex systems and processes.
- Demonstrated ability to lead teams and drive decision-making in high-pressure, time-sensitive environments.
- Excellent communication skills, including executive-level reporting, stakeholder management, and customer-facing interactions.
- Strong project management capabilities with a continuous improvement mindset and experience implementing corrective actions.
- Ability to influence without authority and drive alignment across diverse operational and technical teams.
Nice to have
- Experience in a global supply chain, high-tech manufacturing, or logistics environment.
- Familiarity with ERP, planning, or fulfillment systems (e.g., SAP, Kinaxis, SPM).
- Certification in Lean, Six Sigma, or similar process improvement methodologies.
- Experience with ITIL frameworks (Incident Management, Problem Management).
- Proven ability to develop scalable escalation processes or operational playbooks.
Skills: high-severity incidents, escalated customer concerns, root-cause analysis, corrective actions, cross-functional teams
This role has been open 0 days — well below the 49-day median for Technical Program Management roles.
Technical Program Management · Manufacturing Equipment
|
Open roles in category
369
|
Median days open
49 d
|
Median salary
$149k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Lam Research | All employers we track in this specialty (369 roles · 41 employers) |
|---|---|---|
| Open roles in this specialty | 71 | 369 |
| Median days open | 35 d | 49 d (−14 d vs this employer) |
| Median salary (USD postings) | — | $149k |
Skills observed across this category: high-severity incidents, escalated customer concerns, root-cause analysis, corrective actions, cross-functional teams
Who's hiring in this category
- Applied Materials · 100 open roles · median 42 d
- Lam Research (this employer) · 69 open roles · median 36 d
- Micron Technology · 39 open roles · median 125 d
- ASML · 22 open roles · median 58 d
- Teradyne · 18 open roles · median 28 d
- ASM International · 14 open roles · median 98 d
How we counted: 369 open Technical Program Management (Manufacturing Equipment) roles from 41 employers tracked in the SemiconductorJobs index, counted 16 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.