Field Service Productivity Coordinator - Malta, NY, United States
$88,000 - $121,000 USD yearly
Originally posted 7 October 2026 by the employer.
About the role
This role is responsible for the end-to-end execution and coordination of Customer Engineering operational support activities to enable service readiness, equipment uptime, and customer satisfaction.
What you'll do
- Coordinate and execute Service Orders (SO), Return-to-Stock (RTS), Temporary Engineering Stock (TES), and parts disposition activities.
- Own and maintain operational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).
- Provide coordination support for timecard accuracy, scheduling alignment, and vacation planning.
- Maintain SOPs, BKMs, and CE support documentation to ensure consistency and readiness.
- Execute quality checks on IWN documentation, SO compliance, and parts handling accuracy.
- Prepare operational summaries, metrics, and documentation for customer visits, audits, and operational reviews.
What you'll need
- Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
- Business or Technical Degree preferred.
- Strong organizational skills with ability to manage multiple priorities.
- Effective written and verbal communication skills.
- Proficiency with service management, workflow, or enterprise systems.
Nice to have
- Experience supporting Customer Engineers or Field Service Engineers.
- Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
- Familiarity with Applied Materials CE processes, BKMs, and terminology.
- Experience with operations KPI tracking and continuous improvement.
This role has been open 3 days — well below the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3743
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (3743 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 612 | 3743 |
| Open roles in the wider Process, Fab & Equipment family | 1088 | 9738 · 108 employers |
| Median days open | 54 d | 54 d (same as this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials (this employer) · 612 open roles · median 54 d
- Lam Research · 547 open roles · median 43 d
- Micron Technology · 270 open roles · median 45 d
- KLA Corporation · 252 open roles · median 67 d
- ASML · 197 open roles · median 65 d
- ASM International · 162 open roles · median 79 d
How we counted: 3743 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 11 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.