Engineer II, Global Product Support
Originally posted 29 June 2026 by the employer.
About the role
Provide global product support and technical escalation authority for electro-mechanical equipment and software systems. The role focuses on supporting advanced EPI systems, diagnosing escalated issues, and assisting field teams and customer sites worldwide.
What you'll do
- Provide technical support for complex electro-mechanical equipment and software systems. - Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams. - Act as the escalation point when standard troubleshooting paths are exhausted, delivering solutions under pressure. - Partner with engineering teams by reporting design, reliability, and maintenance insights. - Support customer installations and deliver technical training when deep expertise is required. - Travel globally up to 50% to support field operations, customer sites, and critical escalations.
What you'll need
- Minimum 3 years of experience in semiconductor manufacturing environments. - Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred). - Proven experience diagnosing and resolving complex technical issues. - Strong understanding of electro-mechanical systems and software-driven equipment. - Willingness and ability to travel locally and internationally up to 50%. - Ability to clearly communicate complex technical concepts to technical and non-technical audiences.
This role has been open 114 days — well above the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3866
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3866 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 162 | 3866 |
| Open roles in the wider Process, Fab & Equipment family | 264 | 10066 · 107 employers |
| Median days open | 87 d | 56 d (+31 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 631 open roles · median 56 d
- Lam Research · 580 open roles · median 40 d
- Micron Technology · 291 open roles · median 45 d
- KLA Corporation · 249 open roles · median 71 d
- ASML · 185 open roles · median 72 d
- ASM International (this employer) · 162 open roles · median 88 d
How we counted: 3866 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 22 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.