Engineer, Field Process (Customer Support)
Originally posted 30 July 2026 by the employer.
About the role
This role supports ASM tools at a customer fab in North Phoenix, focusing on process performance, qualification execution, tool-to-tool matching, containment, and escalation discipline.
What you'll do
- Support ASM tools through installation, start-up, qualification, warranty, and HVM ramp phases.
- Track customer process specifications, tool performance, matching behavior, and open issue status.
- Drive containment, short-term recovery, and long-term corrective actions when process or tool performance requirements are not met.
- Design, support, and analyze experiments for qualification, troubleshooting, and continuous improvement.
- Collect, analyze, and summarize process, metrology, tool-state, trend, and chamber-performance data.
- Apply structured troubleshooting, DOE methodologies, statistical analysis, and baseline comparisons.
What you'll need
- Master's or PhD in Chemical Engineering, Materials Science, Electrical Engineering, Physics, Chemistry, Mechanical Engineering, or a related technical field; Bachelor's degree with significant semiconductor process, equipment, customer support, research, or HVM experience considered.
- Strong fundamentals in one or more of: semiconductor processing, thin films, deposition, vacuum systems, gases/pressure/flow, reaction kinetics, surface chemistry, plasma/thermal processes, metrology, or data analysis.
- Experience with, or ability to quickly learn, ALD, PEALD, epitaxy, CVD, diffusion/furnace, vacuum processing, plasma processing, or thin-film deposition.
- Experience designing, running, or interpreting experiments using DOE, SPC, JMP, Python, MATLAB, Excel, or equivalent tools.
- Ability to interpret metrology or process-output data such as film thickness, uniformity, sheet resistance, particles/defects, composition, electrical data, pressure/flow trends, or tool logs.
- Ability to work on-site in a customer HVM semiconductor environment and communicate professionally with customers and internal stakeholders.
Nice to have
- Direct experience with ASM or other semiconductor capital equipment in HVM, customer support, process development, applications, or field support environment.
- Hands-on experience with ALD, PEALD, epitaxy, CVD, diffusion/furnace, plasma processing, vacuum processing, or thin-film characterization.
- Demonstrated success supporting customer escalations, qualification activities, tool-to-tool matching, process deviations, process transfer, scale-up, or continuous-improvement projects.
Skills: semiconductor processing, thin films, deposition, ALD, CVD, metrology
This role has been open 80 days — well above the 70-day median for Applications FAE roles.
Applications FAE · Manufacturing Equipment
|
Open roles in category
189
|
Median days open
70 d
|
Median salary
$158k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (189 roles · 17 employers) |
|---|---|---|
| Open roles in this specialty | 6 | 189 |
| Median days open | 184 d | 70 d (+114 d vs this employer) |
| Median salary (USD postings) | — | $158k |
Skills observed across this category: semiconductor processing, thin films, deposition, ALD, CVD, metrology
Who's hiring in this category
- Teradyne · 57 open roles · median 30 d
- KLA Corporation · 42 open roles · median 117 d
- Applied Materials · 30 open roles · median 102 d
- Keysight Technologies · 15 open roles · median 68 d
- ASML · 7 open roles · median 117 d
- ASM International (this employer) · 6 open roles · median 183 d
How we counted: 189 open Applications FAE (Manufacturing Equipment) roles from 17 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.