Director, Technical Support Engineering - Remote
$192,400 - $252,525 USD yearly
Originally posted 6 October 2026 by the employer.
Lead FormFactor's global technical support engineering function, serving as the highest level of product and application expertise within the service organization.
About the role
This role is responsible for leading FormFactor's global technical support engineering function, serving as the highest level of product and application expertise within the service organization.
What you'll do
- Lead the global Technical Support Engineering organization supporting all FormFactor product lines.
- Establish and manage a structured multi-level technical escalation process.
- Drive rapid root-cause analysis and corrective actions to minimize customer downtime.
- Develop and maintain deep product expertise across hardware, software, applications, and manufacturing processes.
- Develop global support strategies to enable successful product deployment across all regions.
- Own global technical training strategy and certification programs.
What you'll need
- 12+ years of relevant experience in leadership roles with a Bachelor’s degree, or 10 years with a Master’s degree, or a PhD with 8 years experience.
- Technical engineering, customer support, field service, or semiconductor equipment experience.
- Leadership experience managing technical engineering or support organizations.
- Proven experience leading global technical teams in a complex, customer-facing environment.
- Advanced troubleshooting and root-cause analysis expertise.
- Product lifecycle management experience.
Nice to have
- Degree in Electrical Engineering, Mechanical Engineering, Physics, Semiconductor Engineering, or related technical discipline.
- Master's degree.
- Strong understanding of semiconductor manufacturing, test, measurement, wafer probing, or adjacent semiconductor capital equipment markets.
- Experience supporting products across the full lifecycle from NPI through sustaining engineering and end-of-life.
- Failure Analysis and FMEA experience.
- Service readiness and Design for Serviceability methodologies.
- Technical escalation management.
- Reliability engineering and continuous improvement tools.
- Strong understanding of quality systems and customer support processes.
Skills: technical support engineering, escalation management, service readiness, root-cause analysis, product reliability
This role has been open 2 days — well below the 46-day median for Technical Program Management roles.
Technical Program Management · Manufacturing Equipment
|
Open roles in category
368
|
Median days open
46 d
|
Median salary
$152k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | FormFactor | All employers we track in this specialty (368 roles · 40 employers) |
|---|---|---|
| Open roles in this specialty | 6 | 368 |
| Median days open | 42 d | 46 d (−4 d vs this employer) |
| Median salary (USD postings) | — | $152k |
Skills observed across this category: technical support engineering, escalation management, service readiness, root-cause analysis, product reliability
Who's hiring in this category
- Applied Materials · 100 open roles · median 38 d
- Lam Research · 71 open roles · median 35 d
- Micron Technology · 38 open roles · median 118 d
- ASML · 22 open roles · median 51 d
- Teradyne · 17 open roles · median 21 d
- KLA Corporation · 13 open roles · median 84 d
How we counted: 368 open Technical Program Management (Manufacturing Equipment) roles from 40 employers tracked in the SemiconductorJobs index, counted 9 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.