Director, Systems Field Service - Remote
$183,400 - $240,765 USD yearly
Originally posted 26 October 2026 by the employer.
About the role
The Director, Systems Field Service leads FormFactor's global field service organization supporting Systems capital equipment products and customers. This position owns field service strategy, operational execution, customer satisfaction, field resource planning, service readiness, and service delivery performance across North America, Asia, and Europe.
What you'll do
- Lead the global Systems Field Service organization across North America, Asia, and Europe, establishing service delivery strategies aligned with business growth objectives. - Own field service execution, resource deployment, and operational KPIs including Mean Time to Repair (MTTR), First-Time Right (FTR), response time, and customer satisfaction. - Partner with Technical Support Engineering to establish escalation processes, lead executive-level customer escalations, and drive root-cause analysis and corrective actions. - Establish capacity models, staffing plans, and geographic coverage strategies for high-volume manufacturing, new customer ramps, and site launches. - Partner with Engineering, Operations, Sales, Product Management, and Quality to provide field feedback loops that improve product quality, reliability, and serviceability. - Manage service operational budgets, headcount models, revenue performance, and global training and certification compliance programs.
What you'll need
- Minimum of 12+ years of relevant leadership experience with a Bachelor’s degree in Engineering, Business, or related technical discipline (or 10+ years with a Master’s degree, or 8+ years with a PhD). - Experience leading global service organizations and multi-regional teams across field operations or customer support. - Demonstrated experience supporting semiconductor manufacturing, test, or advanced technology environments. - Proven track record handling customer escalations and executive-level customer engagements. - Experience managing operating budgets, capacity models, and operational metrics.
Nice to have
- Experience with semiconductor capital equipment, wafer test, or related test technologies. - Experience supporting high-volume manufacturing environments across Foundry, IDM, Fabless, and OSAT business models. - Experience building global service organizations and support infrastructure. - Lean, Six Sigma, or continuous improvement certification.
Skills: field service, semiconductor capital equipment, customer support, MTTR, escalations
This role has been open 0 days — well below the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3866
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | FormFactor | All employers we track in this specialty (3866 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 33 | 3866 |
| Open roles in the wider Process, Fab & Equipment family | 124 | 10096 · 107 employers |
| Median days open | 60 d | 56 d (+4 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: field service, semiconductor capital equipment, customer support, MTTR, escalations
Who's hiring in this category
- Applied Materials · 621 open roles · median 58 d
- Lam Research · 572 open roles · median 39 d
- KLA Corporation · 287 open roles · median 68 d
- Micron Technology · 278 open roles · median 49 d
- ASML · 184 open roles · median 78 d
- ASM International · 156 open roles · median 84 d
How we counted: 3866 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 26 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.