Director of Probes Field Service - Remote
$183,400 - $240,765 USD yearly
Originally posted 26 October 2026 by the employer.
Lead FormFactor's global field service organization supporting probe card products across wafer test operations.
About the role
The Director of Probes Field Service leads FormFactor's global field service organization supporting probe card products and customers. The position owns field service strategy, operational execution, field resource planning, service readiness, and delivery performance across North America, Asia, and Europe.
What you'll do
- Direct global field service operations across regional service centers and on-site support teams to support production and development customers. - Own field service operational KPIs, tracking metrics including customer satisfaction, response time, first-time right, MTTR, and escalation closure. - Establish capacity models, staffing plans, and resource deployment strategies aligned with customer demand, high-volume manufacturing, and new site ramps. - Lead executive-level customer engagements during critical escalations and drive root-cause analysis and corrective action initiatives. - Partner with Engineering, Operations, and Product Management to maintain feedback loops that improve product quality, reliability, and serviceability. - Develop operating plans, headcount models, global technical training programs, and competency certifications for Field Service Engineers.
What you'll need
- Minimum of 12+ years of relevant leadership experience with a Bachelor's degree, 10+ years with a Master's degree, or 8+ years with a PhD (or equivalent experience). - Demonstrated experience in leadership roles managing technical service, field operations, semiconductor equipment, or customer support. - Track record of leading global service organizations, multi-regional teams, and managing operational budgets and metrics. - Proven experience managing customer escalations and executive-level reviews in semiconductor manufacturing, test, or advanced technology environments.
Nice to have
- Bachelor's degree in Engineering, Business, or a related technical discipline. - Direct experience with semiconductor probe cards, wafer test, or related test technologies. - Experience supporting high-volume manufacturing environments across Foundry, IDM, Fabless, and OSAT business models. - Lean, Six Sigma, or continuous improvement certification.
Skills: probe cards, field service, customer support, wafer test, MTTR
This role has been open 0 days — well below the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3866
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | FormFactor | All employers we track in this specialty (3866 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 33 | 3866 |
| Open roles in the wider Process, Fab & Equipment family | 124 | 10096 · 107 employers |
| Median days open | 60 d | 56 d (+4 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: probe cards, field service, customer support, wafer test, MTTR
Who's hiring in this category
- Applied Materials · 621 open roles · median 58 d
- Lam Research · 572 open roles · median 39 d
- KLA Corporation · 287 open roles · median 68 d
- Micron Technology · 278 open roles · median 49 d
- ASML · 184 open roles · median 78 d
- ASM International · 156 open roles · median 84 d
How we counted: 3866 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 26 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.