Customer Quality Technician - Manchester, NH, United States
Originally posted 8 October 2026 by the employer.
About the role
As a Customer Quality Technician, you will manage the end-to-end lifecycle of customer complaints and quality returns, coordinating the physical handling, tracking, and documentation of complaint materials moving through the Failure Analysis (FA) process.
What you'll do
- Receive incoming customer complaint packages from Shipping; inspect returned electronic devices and packaging under a microscope, verify device markings, and cross-check documentation for accuracy.
- Log incoming complaints into the Quality Management tracking database and coordinate with Customer Quality Engineers (CQEs) to prepare and submit complete device packages to the FA Lab for evaluation.
- Prepare, package, and process outgoing shipping requests for complaint materials being returned to customers or transferred to other global Allegro sites; follow up with Shipping to ensure timely delivery.
- Assist CQEs by uploading 8D failure analysis reports, certificates, and quality documentation to customer-specific portals.
- Extract basic complaint metrics and data from internal databases to assist engineers with customer meeting decks, trend charts, and management review presentations.
- Maintain organized records throughout the investigation lifecycle and ensure closed complaint records are archived properly in compliance with document retention standards.
What you'll need
- Associate degree in a technical or related discipline or 2+ years of experience in quality control, electronic manufacturing, logistics/shipping, laboratory support, or technical administration.
- Comfortable handling small semiconductor/electronic components, with the visual acuity to inspect small-font device markings under a microscope.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the ability to navigate internal quality databases and customer web portals.
- High level of accuracy, organizational skills, and discipline in following standardized quality procedures.
- Clear written and verbal communication skills; ability to partner effectively across cross-functional teams.
Nice to have
- Familiarity with Quality Management Systems (e.g., ISO 9001, IATF 16949, or ETQ Reliance).
- Basic exposure to standard quality methodologies (such as 8D reporting or RMA processing).
Skills: customer complaint, failure analysis, physical inspection, quality management, device markings
This role has been open 2 days — well below the 47-day median for Failure Analysis Engineering roles.
Failure Analysis Engineering · Failure Analysis
|
Open roles in category
188
|
Median days open
47 d
|
Median salary
$116k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Allegro MicroSystems | All employers we track in this specialty (188 roles · 38 employers) |
|---|---|---|
| Open roles in this specialty | 4 | 188 |
| Open roles in the wider Process, Fab & Equipment family | 28 | 9738 · 108 employers |
| Median days open | 6 d | 47 d (−41 d vs this employer) |
| Median salary (USD postings) | — | $116k |
Skills observed across this category: customer complaint, failure analysis, physical inspection, quality management, device markings
Who's hiring in this category
- Micron Technology · 31 open roles · median 104 d
- Lam Research · 14 open roles · median 35 d
- GlobalFoundries · 12 open roles · median 19 d
- Infineon Technologies · 12 open roles · median 43 d
- Intel Corporation · 11 open roles · median 47 d
- AMD · 10 open roles · median 59 d
How we counted: 188 open Failure Analysis Engineering (Failure Analysis) roles from 38 employers tracked in the SemiconductorJobs index, counted 11 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.