Customer Quality Engineer
$147,800 - $251,200 USD yearly
Originally posted 9 October 2026 by the employer.
About the role
The Customer Quality Engineer manages the end-to-end sustaining customer issue resolution process and leads technical cross-functional efforts to address customer concerns. The role focuses on driving quality performance metrics including PPM of shipped products, corrective action report quality, and customer request cycle times.
What you'll do
- Collaborate across design/firmware, assembly, and product testing teams to resolve customer issues and lead rapid response initiatives.
- Implement quality improvements to meet customer expectations regarding parts per million (PPM) of shipped products, corrective action report quality, and request cycle times.
- Own the complete end-to-end sustaining customer issue resolution process, managing escalations and developing comprehensive closure strategies.
- Monitor and analyze customer integration and field performance data, maintaining operational knowledge of customer applications, workloads, and system requirements.
- Participate in Quarterly Business Reviews (QBRs) and audits, and lead customer quality initiatives to enhance overall quality scores.
- Document and communicate lessons learned across new and sustaining product initiatives.
What you'll need
- Bachelor of Science degree in Engineering (Electrical Engineering, Computer Science, or related field).
- Minimum 8+ years of professional experience in engineering-related fields, with experience in product engineering, testing, failure analysis, validation, design, or firmware development.
- Demonstrated knowledge of quality and reliability principles, with proficiency in 8D problem-solving methodology.
- Strong analytical and numerical capabilities with demonstrated project management and organizational skills.
Nice to have
- Direct experience in semiconductor or solid-state drive (SSD) manufacturing or engineering.
- Track record of developing and presenting quality updates to senior management and customers.
- Experience managing customer escalations and driving quality initiatives in a customer-focused environment.
Skills: customer quality, 8D, reliability, PPM
More semiconductor jobs: SanDisk jobs · Reliability engineer jobs · California jobs
This role has been open 0 days — well below the 49-day median for Reliability Engineering roles.
Reliability Engineering · Reliability Engineering
|
Open roles in category
494
|
Median days open
49 d
|
Category median salary (all employers)
$149k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | SanDisk | All employers we track in this specialty (494 roles · 76 employers) |
|---|---|---|
| Open roles in this specialty | 13 | 494 |
| Open roles in the wider Process, Fab & Equipment family | 146 | 10164 · 105 employers |
| Median days open | 0 d | 49 d (−49 d vs this employer) |
| Median salary (USD postings) | — | $149k |
Skills observed across this category: customer quality, 8D, reliability, PPM
Who's hiring in this category
- Micron Technology · 80 open roles · median 106 d
- Infineon Technologies · 33 open roles · median 43 d
- Renesas Electronics · 27 open roles · median 21 d
- STMicroelectronics · 21 open roles · median 20 d
- onsemi · 18 open roles · median 88 d
- Analog Devices · 17 open roles · median 67 d
How we counted: 494 open Reliability Engineering (Reliability Engineering) roles from 76 employers tracked in the SemiconductorJobs index, counted 30 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.