Customer Production Support Manager (Global Customer Service) - Plano, TX
$134,500 - $215,200 USD yearly
Originally posted 23 October 2026 by the employer.
Lead regional field production support teams across UltraFLEX, UltraFLEXplus, and Eagle ATE platforms.
About the role
The Customer Support Production Manager leads the field production support organization supporting customers in the Dallas–Fort Worth area, Austin, and across the East Coast. The position oversees Field Production Support Team Leads and Production Support Engineers managing UltraFLEX, UltraFLEXplus, Eagle, and legacy ATE platforms.
What you'll do
- Lead, coach, and develop Field Production Support Team Leads, overseeing onboarding, performance management, goal setting, and succession planning. - Own regional execution of Operational Support Services (OSS) commitments, managing response times, system uptime, customer satisfaction, and escalation resolution. - Own the regional budget, directing annual planning, quarterly forecasting, and variance analysis for labor, travel, spare parts, and operating expenses. - Drive structured problem-solving initiatives using 8D, root cause analysis (RCA), 5 Whys, and Six Sigma to reduce recurring failures. - Partner with Marketing and Account Managers during service-contract renewal negotiations with operational performance data. - Build relationships with customer stakeholders and represent service operations in executive business reviews.
What you'll need
- Bachelor's degree in electrical engineering, electronics engineering, physics, business, or related field (or equivalent applicable experience). - At least 8 years of experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment. - At least 5 years of people-management experience, including managing Team Leads, supervisors, or managers. - Experience managing budgets, forecasts, and financial performance for a region or business unit. - Experience with escalation management, service operations, and production improvement activities. - Ability to work on-site in Plano, Texas, with approximately 30% travel.
Nice to have
- Hands-on familiarity with ATE platforms such as UltraFLEX, UltraFLEXplus, Eagle, or other legacy Teradyne platforms. - Experience with financial planning tools and workforce/capacity planning in a service organization. - Prior experience in customer-facing service leadership roles or service-contract renewals. - Familiarity with 8D, root cause analysis, 5 Whys, Six Sigma, and ticketing/workflow tools.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3892
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Teradyne | All employers we track in this specialty (3892 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 87 | 3892 |
| Open roles in the wider Process, Fab & Equipment family | 125 | 10080 · 106 employers |
| Median days open | 36 d | 55 d (−19 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 641 open roles · median 53 d
- Lam Research · 573 open roles · median 38 d
- Micron Technology · 285 open roles · median 48 d
- KLA Corporation · 274 open roles · median 68 d
- ASML · 183 open roles · median 73 d
- ASM International · 163 open roles · median 86 d
How we counted: 3892 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 23 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.