Customer Production Support Manager (Global Customer Service) - Irvine, CA
$134,500 - $215,200 USD yearly
Originally posted 23 October 2026 by the employer.
About the role
The Customer Production Support Manager leads the field production support organization supporting semiconductor test customers across Northwest California, Arizona, and Tijuana, Mexico. The role oversees teams supporting UltraFLEX, UltraFLEXplus, Eagle, and legacy automated test equipment (ATE) platforms, systems, and test fixtures.
What you'll do
- Lead, coach, and develop Field Production Support Team Leads and oversee the capability and resource allocation of regional Production Support Engineers. - Own regional execution of Operational Support Services commitments and manage second-level escalations for production-impacting issues. - Monitor regional key performance indicators such as uptime, resolution time, and customer satisfaction using problem-solving methods including 8D, root cause analysis, 5 Whys, and Six Sigma. - Manage the regional budget, quarterly forecasting, variance analysis, and cost of service across labor, travel, and spare parts. - Partner with customer stakeholders, Account Managers, and Sales during business reviews and service-contract renewal negotiations.
What you'll need
- Bachelor's degree in electrical engineering, electronics engineering, physics, business, or a related field (or equivalent directly applicable experience). - At least 8 years of experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment. - At least 5 years of people-management experience leading Team Leads, supervisors, or managers in addition to individual contributors. - Experience managing budgets and forecasts with responsibility for regional or business-unit financial performance. - Demonstrated background in escalation management, service operations, and production improvement activities. - Willingness to work on-site in Irvine, CA and travel approximately 30% of the time.
Nice to have
- Hands-on familiarity with ATE platforms such as UltraFLEX, UltraFLEXplus, Eagle, or legacy Teradyne platforms. - Experience with financial planning tools and workforce/capacity planning in a service organization. - Prior experience in customer-facing service leadership roles or service-contract renewals. - Familiarity with structured problem-solving methodologies including 8D, root cause analysis, 5 Whys, and Six Sigma, alongside ticketing and workflow tools.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3892
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Teradyne | All employers we track in this specialty (3892 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 87 | 3892 |
| Open roles in the wider Process, Fab & Equipment family | 125 | 10080 · 106 employers |
| Median days open | 36 d | 55 d (−19 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 641 open roles · median 53 d
- Lam Research · 573 open roles · median 38 d
- Micron Technology · 285 open roles · median 48 d
- KLA Corporation · 274 open roles · median 68 d
- ASML · 183 open roles · median 73 d
- ASM International · 163 open roles · median 86 d
How we counted: 3892 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 23 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.