Customer Production Support Manager (Global Customer Service) - Austin, TX
$134,500 - $215,200 USD yearly
Originally posted 26 October 2026 by the employer.
Support UltraFLEX and UltraFLEXplus automated test equipment (ATE) platforms while leading field production support operations.
About the role
The Customer Support Production Manager builds and leads the field production support organization supporting UltraFLEX and UltraFLEXplus automated test equipment (ATE) systems and test fixtures for a regional semiconductor manufacturing customer. The role manages Field Production Support Team Leads and Production Support Engineers across service operations, regional budgeting, and customer escalations.
What you'll do
- Lead, coach, and develop Field Production Support Team Leads and oversee the capability and resource allocation of the broader Production Support Engineer organization. - Own regional execution of Operational Support Services (OSS) commitments, monitoring KPIs such as uptime, response time, and resolution time. - Serve as the second-level escalation point for production-impacting issues and champion structured problem-solving methodologies including 8D, root cause analysis (RCA), 5 Whys, and Six Sigma. - Manage the regional budget, encompassing annual planning, quarterly forecasting, variance analysis, labor, travel, spare parts, and operating expenses. - Partner with customer stakeholders in executive-level business reviews and assist account teams during service-contract renewal negotiations. - Relocate to another Texas-based customer location following an initial onboarding and training period at the Austin, TX office.
What you'll need
- Bachelor’s degree in electrical engineering, electronics engineering, physics, business, or a related field (or equivalent directly applicable experience). - At least 8 years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment. - At least 5 years of people-management experience, including leading team leads, supervisors, or managers. - Demonstrated experience managing regional or business-unit budgets, forecasts, and operating expenses. - Experience managing escalations, service operations, and production improvement activities. - Willingness and ability to travel approximately 30% to support customer, team, and business needs.
Nice to have
- Hands-on familiarity with ATE platforms such as UltraFLEX or UltraFLEXplus. - Experience with financial planning tools and workforce or capacity planning within a service organization. - Prior experience in customer-facing service leadership roles or service-contract renewals. - Familiarity with ticketing and workflow tools.
This role has been open 0 days — well below the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3883
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Teradyne | All employers we track in this specialty (3883 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 91 | 3883 |
| Open roles in the wider Process, Fab & Equipment family | 129 | 10147 · 107 employers |
| Median days open | 40 d | 56 d (−16 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 644 open roles · median 56 d
- Lam Research · 571 open roles · median 39 d
- KLA Corporation · 292 open roles · median 67 d
- Micron Technology · 271 open roles · median 50 d
- ASML · 183 open roles · median 81 d
- ASM International · 157 open roles · median 84 d
How we counted: 3883 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 27 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.