Business Unit Operations
$106,000 - $146,000 USD yearly
Originally posted 30 October 2026 by the employer.
About the role
This role is responsible for all technical support operations at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades. You will act as the field escalation focal point between customer teams and Division engineering to resolve complex equipment issues.
What you'll do
- Act as an intermediary and field escalation focal point between the customer and Division by providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
- Provide Alpha Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, process, or software designs in house or on engineering tools.
- Deliver Beta Site support covering installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
- Initiate and review Engineering Change Orders (ECOs) to ensure data validates the fix, and coordinate follow-up communication to the field.
- Generate and present system performance data, including metrics such as MTBF, MTBI, Availability, process data, and warranty spending analysis.
- Support Global Product Support (GPS) by generating and reviewing documentation including Customer Engineering Notices (CENs) and Best Known Methods (BKMs).
What you'll need
- Conceptual and practical expertise in semiconductor equipment technical support and field operations.
- In-depth experience diagnosing, troubleshooting, repairing, and debugging hardware and software systems on semiconductor equipment.
- Experience tracking and reporting system performance metrics such as MTBF, MTBI, and Availability.
- Demonstrated background reviewing ECOs, authoring BKMs or CENs, and deploying engineering changes across field installations.
- Willingness and ability to travel up to 50% of the time.
More semiconductor jobs: Applied Materials jobs · Equipment engineering jobs · Santa Clara jobs
This role has been open 0 days — well below the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3939
|
Median days open
56 d
|
Category median salary (all employers)
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (3939 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 656 | 3939 |
| Open roles in the wider Process, Fab & Equipment family | 1160 | 10160 · 105 employers |
| Median days open | 56 d | 56 d (same as this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials (this employer) · 655 open roles · median 57 d
- Lam Research · 578 open roles · median 38 d
- KLA Corporation · 318 open roles · median 59 d
- Micron Technology · 255 open roles · median 52 d
- ASML · 184 open roles · median 79 d
- ASM International · 156 open roles · median 79 d
How we counted: 3939 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 30 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.