2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)
$70,000 - $95,500 USD yearly
Originally posted 15 September 2026 by the employer.
About the role
As a Global Product Support (GPS) Engineer, you will work under the guidance of senior engineers and management to support customer issues, fleet performance activities, and product improvement programs. You will receive regular direction in setting work priorities, managing multiple assignments, and determining appropriate actions to address customer and technical issues.
What you'll do
- Serve as the primary technical support resource for assigned customer accounts, supporting escalations, fleet performance activities, system installations, upgrades, and product improvement programs.
- Act as a key liaison between customers, field teams, and engineering organizations, providing technical guidance and documentation to field engineers, technicians, and product support personnel.
- Support Alpha Site activities by assisting Engineering with the installation, operation, calibration, testing, and validation of new hardware, software, and process designs.
- Support Beta Site deployments by facilitating the installation, operation, calibration, testing, and validation of new hardware, software, and process enhancements in customer production environments.
- Participate in Engineering Change Order (ECO) reviews to ensure proposed solutions are supported by technical data, validated for implementation, and effectively communicated to field organizations.
- Generate, analyze, and present system performance data, including key reliability and availability metrics such as Mean Time Between Failures (MTBF), Mean Time Between Interruptions (MTBI), and system availability.
What you'll need
- Associates Degree or Bachelor's Degree in Engineering such as Mechanical Engineering, Electrical Engineering, Chemical Engineering or related technical discipline.
- Good academic standing at their university, with a preferred GPA of 3.0 or above on a 4.0 scale.
- Experience with semiconductor capital equipment, field service, technical support, or manufacturing operations is a plus.
This role has been open 31 days — well below the 53-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3796
|
Median days open
53 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (3796 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 614 | 3796 |
| Open roles in the wider Process, Fab & Equipment family | 1111 | 9874 · 109 employers |
| Median days open | 53 d | 53 d (same as this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials (this employer) · 617 open roles · median 53 d
- Lam Research · 559 open roles · median 43 d
- Micron Technology · 283 open roles · median 44 d
- KLA Corporation · 251 open roles · median 67 d
- ASML · 195 open roles · median 70 d
- ASM International · 162 open roles · median 85 d
How we counted: 3796 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 17 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.
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