Technical Support Engineer - Phoenix, AZ, United States
$77,001 - $130,915 USD hourly
Originally posted 20 October 2026 by the employer.
About the role
Provide technical escalation support to Customer Service Engineers diagnosing, troubleshooting, and debugging optical/electro-mechanical equipment and associated software systems.
What you'll do
- Support Customer Service Engineers in diagnosing, troubleshooting, and debugging optical/electro-mechanical equipment, computer systems, and software solutions. - Own and resolve field-raised issues when Customer Service Engineers cannot resolve them at customer sites. - Conduct problem identification, gap analysis, and provide plans of action (POAs). - Work with engineering teams, lead cross-functional technical meetings, and drive postmortem plans and standardization actions. - Travel regionally and worldwide (estimated 30–50%) to support escalated issues on-site. - Support NPI, continuous improvement projects, customer installations, relocations, equipment upgrades, and technical training.
What you'll need
- Bachelor's degree and related work experience of 5 years, or equivalent work experience. - Experience with optomechanical and/or mechatronics subsystem troubleshooting. - Availability to travel 30% to 50% within the region and worldwide.
Nice to have
- Fundamental understanding and experience in troubleshooting optical/electro-mechanical subsystems. - Experience in KLA's Laser Scanning Systems.
Skills: optical/electro-mechanical, laser scanning systems, troubleshooting, escalation, KLA
This role has been open 0 days — well below the 41-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Optical Laser Systems
|
Open roles in category
43
|
Median days open
41 d
|
Median salary
$164k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | KLA Corporation | All employers we track in this specialty (43 roles · 11 employers) |
|---|---|---|
| Open roles in this specialty | 17 | 43 |
| Open roles in the wider Process, Fab & Equipment family | 460 | 10037 · 107 employers |
| Median days open | 104 d | 41 d (+63 d vs this employer) |
| Median salary (USD postings) | — | $164k |
Skills observed across this category: optical/electro-mechanical, laser scanning systems, troubleshooting, escalation, KLA
Who's hiring in this category
- KLA Corporation (this employer) · 16 open roles · median 117 d
- ASML · 9 open roles · median 17 d
- Applied Materials · 7 open roles · median 31 d
- MKS Instruments · 4 open roles · median 63 d
- Aeva Technologies · 1 open role · median 76 d
- Camtek · 1 open role · median 119 d
How we counted: 43 open Semiconductor Equipment Engineering (Optical Laser Systems) roles from 11 employers tracked in the SemiconductorJobs index, counted 20 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.