Technical Product Support Engineer -Semiconductor Equipment Escalations - Phoenix, AZ, United States
$33 - $48 USD hourly
Originally posted 22 September 2026 by the employer.
This role focuses on advanced panel-process platforms.
About the role
This role involves troubleshooting semiconductor equipment and stabilizing meaningful system issues for newly ramping products at customer sites, focusing on advanced panel-process platforms and the fast-growing panel and OSAT customer segment.
What you'll do
- Respond to situations where field service engineers have not resolved highly technical system-performance issues by providing written plans of action or hands-on assistance on-site.
- Provide burst / surge support to customer sites experiencing unplanned demand or lacking local headcount, and deliver over-support to newly ramping panel-process installations.
- Capture Best-Known-Methods (BKMs) and troubleshooting procedures from each engagement and document them into KLA’s internal knowledge systems.
- Assemble and analyze data from system populations at remote customer sites to identify the sources of technical, process, and people-based issues.
- Participate in strategic beta and sustaining escalation efforts; analyze data from multiple sources and work with Engineering to produce a detailed action plan.
- Train KLA support personnel, including tech support and customer support engineers.
What you'll need
- Bachelor's Level Degree and related work experience of 2 years; OR equivalent relevant work experience.
- Willingness to work in a clean-room environment.
- Ability to travel up to 50%, including resident / extended deployment at customer sites in Asia.
Nice to have
- Bachelor’s degree with 1–2 years of demonstrated experience, or an equivalent combination of education and experience in an engineering.
- Ability to act independently with minimal planning and drive work to resolution, including post-mortem actions.
- Mechanical, electronics, and electrical interface diagnostics and fixing.
This role has been open 19 days — well below the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3743
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | KLA Corporation | All employers we track in this specialty (3743 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 252 | 3743 |
| Open roles in the wider Process, Fab & Equipment family | 456 | 9772 · 108 employers |
| Median days open | 68 d | 54 d (+14 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 612 open roles · median 54 d
- Lam Research · 547 open roles · median 43 d
- Micron Technology · 270 open roles · median 45 d
- KLA Corporation (this employer) · 252 open roles · median 67 d
- ASML · 197 open roles · median 65 d
- ASM International · 162 open roles · median 79 d
How we counted: 3743 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 11 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.