Originally posted 6 October 2026 by the employer.
About the role
This role provides L2 technical and incident-management support for storage, virtualization, and related compute dependencies used by AMD Fleet Services.
What you'll do
- Provide L2 incident management and technical support for storage, virtualization, hypervisor, virtual-machine, and related compute services.
- Own technical investigation of assigned incidents from L1 escalation through diagnosis, mitigation, recovery validation, documentation, and handoff or closure.
- Investigate storage availability, latency, throughput, capacity, pathing, mount, protocol, volume, snapshot, replication, and data-access symptoms using platform telemetry and system evidence.
- Diagnose Linux host and virtual-machine issues involving services, filesystems, multipathing, device state, permissions, resource contention, performance, networking, and logs.
- Coordinate restoration and escalation with storage engineering, platform engineering, compute, network, cloud, identity, security, facilities, and vendor support teams.
- Automate repeatable diagnostics, evidence collection, capacity checks, configuration validation, health verification, and approved remediation using Python, shell, Ansible, APIs, or comparable tools.
What you'll need
- Experience providing L2 technical and incident-management support for storage, virtualization, and related compute dependencies.
- Strong storage, virtualization, Linux, and systems troubleshooting fundamentals.
- Ability to isolate failures across hosts, hypervisors, virtual machines, networks, and storage paths.
- Experience supporting operational troubleshooting for storage platforms such as Weka, NetApp, Pure, Ceph, Lustre, NFS, block storage.
- Experience troubleshooting virtualization platforms such as Xen, VMware, KVM.
- Experience correlating storage and virtualization telemetry with compute, network, identity, cluster, and application evidence.
Nice to have
- Experience supporting enterprise storage and virtualization in a production data center, GPU, HPC, private-cloud, or large-scale infrastructure environment.
- Hands-on experience with storage platforms such as Weka, NetApp, Pure, Ceph, Lustre, NFS, block storage.
- Hands-on experience with virtualization platforms such as Xen, VMware, KVM.
- Strong understanding of storage protocols, multipathing, volumes, filesystems, snapshots, replication, performance, capacity, and data-protection concepts.
- Strong Linux administration and troubleshooting across services, filesystems, devices, networking, permissions, performance, and logs.
- Experience with server hardware, hypervisors, clustering, virtual-machine lifecycle operations, and infrastructure management tooling.
- Automation experience with Python, shell, Ansible, REST APIs, Git, CI/CD, or configuration-management systems.
- Experience with monitoring and observability tools such as Prometheus, Grafana, Zabbix.
- Experience with Jira, major-incident response, change control, postmortems, and problem management.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent relevant experience considered.
- Storage, virtualization, Linux, cloud, automation, or IT service-management certification.
Skills: storage, virtualization, Linux, hypervisor, Python
This role has been open 2 days — well below the 51-day median for Infrastructure/Platform Software roles.
Infrastructure/Platform Software · Infrastructure Platform
|
Open roles in category
912
|
Median days open
51 d
|
Median salary
$229k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | AMD | All employers we track in this specialty (912 roles · 86 employers) |
|---|---|---|
| Open roles in this specialty | 51 | 912 |
| Open roles in the wider Software, Firmware & Systems family | 404 | 6047 · 146 employers |
| Median days open | 29 d | 51 d (−22 d vs this employer) |
| Median salary (USD postings) | — | $229k |
Skills observed across this category: storage, virtualization, Linux, hypervisor, Python
Who's hiring in this category
- NVIDIA · 250 open roles · median 49 d
- Qualcomm · 60 open roles · median 61 d
- AMD (this employer) · 51 open roles · median 28 d
- Cerebras · 40 open roles · median 74 d
- Graphcore · 38 open roles · median 101 d
- Intel Corporation · 33 open roles · median 21 d
How we counted: 912 open Infrastructure/Platform Software (Infrastructure Platform) roles from 86 employers tracked in the SemiconductorJobs index, counted 9 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Software, Firmware & Systems family row. Figures refresh nightly.