Staff Quality Engineer, Customer Quality
$134,800 - $202,200 USD yearly
Originally posted 14 August 2026 by the employer.
About the role
As a Staff Quality Engineer, Customer Quality, you will establish close relationships with data center customers, lead all quality communications, and drive resolutions for reported problems. This role involves being the voice of the customer to internal teams.
What you'll do
- Lead conference calls and F2F meetings with Customers related to quality.
- Track Customer quality metrics with regular reporting to the customer and internal management.
- Coordinate and participate in Customer audits.
- Interface with Customers, Integrators and Partners onsite to support problem solving and issue resolution.
- Craft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints.
- Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving, and achieve continuous improvement.
What you'll need
- Bachelor's degree in Computer Science, Electrical/Electronics Engineering, or related field and 4+ years of Hardware Engineering or related work experience, OR Master's degree in Computer Science, Electrical/Electronics Engineering, or related field and 3+ years of Hardware Engineering or related work experience, OR PhD in Computer Science, Electrical/Electronics Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
Nice to have
- Master's degree in Computer Science, Electrical/Electronics Engineering, or related field.
- 8 years of Hardware Engineering or related work experience.
- 4 years technical and business customer communications.
- 2 years of experience dealing with suppliers in driving issues resolutions.
- 2 years in a technical leadership role.
Skills: customer quality, issue resolution, root cause, corrective actions, product risk
This role has been open 64 days — well above the 53-day median for Reliability Engineering roles.
Reliability Engineering · Reliability Engineering
|
Open roles in category
425
|
Median days open
53 d
|
Median salary
$153k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Qualcomm | All employers we track in this specialty (425 roles · 71 employers) |
|---|---|---|
| Open roles in this specialty | 6 | 425 |
| Open roles in the wider Process, Fab & Equipment family | 48 | 9862 · 109 employers |
| Median days open | 41 d | 53 d (−12 d vs this employer) |
| Median salary (USD postings) | — | $153k |
Skills observed across this category: customer quality, issue resolution, root cause, corrective actions, product risk
Who's hiring in this category
- Micron Technology · 75 open roles · median 134 d
- Infineon Technologies · 31 open roles · median 44 d
- Renesas Electronics · 22 open roles · median 38 d
- STMicroelectronics · 19 open roles · median 24 d
- Analog Devices · 18 open roles · median 53 d
- Applied Materials · 17 open roles · median 72 d
How we counted: 425 open Reliability Engineering (Reliability Engineering) roles from 71 employers tracked in the SemiconductorJobs index, counted 17 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.