Staff Customer Quality Engineer
$134,800 - $202,200 USD yearly
Originally posted 8 September 2026 by the employer.
About the role
This role is responsible for managing and processing Return Material Authorizations (RMAs) for hyperscaler and enterprise server products, ensuring timely evaluation, troubleshooting, and disposition of returned hardware.
What you'll do
- Review and log all returned server components and systems.
- Maintain accurate RMA records and audit documentation for compliance.
- Diagnose hardware failures down to component level.
- Perform root cause analysis and support corrective actions.
- Execute test plans for replacement parts and repaired units.
- Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
What you'll need
- Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
- OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
- OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
Nice to have
- Master's/Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field.
- 3-5 years in hardware troubleshooting or sustaining engineering.
- Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.
- Debugging and soldering skills (micro miniature preferred).
- Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces.
- Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
- Experience with AI tools, including Microsoft Copilot, Claude, and Gemini.
- Experience with hyperscaler environments (AWS, Azure, GCP).
- Familiarity with server validation processes and performance tuning.
- Experience in product engineering.
- Understanding of compliance standards and ESD handling.
Skills: returned server components, diagnose hardware failures, root cause analysis, hyperscaler server hardware, server architecture, hardware troubleshooting
This role has been open 36 days — well below the 55-day median for Hardware Systems Engineering roles.
Hardware Systems Engineering · SOC Architecture
|
Open roles in category
107
|
Median days open
55 d
|
Median salary
$212k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Qualcomm | All employers we track in this specialty (107 roles · 28 employers) |
|---|---|---|
| Open roles in this specialty | 22 | 107 |
| Open roles in the wider Software, Firmware & Systems family | 715 | 6136 · 145 employers |
| Median days open | 40 d | 55 d (−15 d vs this employer) |
| Median salary (USD postings) | — | $212k |
Skills observed across this category: returned server components, diagnose hardware failures, root cause analysis, hyperscaler server hardware, server architecture, hardware troubleshooting
Who's hiring in this category
- AMD · 29 open roles · median 55 d
- Qualcomm (this employer) · 21 open roles · median 43 d
- NVIDIA · 16 open roles · median 74 d
- Intel Corporation · 7 open roles · median 42 d
- Mobileye · 4 open roles · median 22 d
- Apple · 3 open roles · median 14 d
How we counted: 107 open Hardware Systems Engineering (SOC Architecture) roles from 28 employers tracked in the SemiconductorJobs index, counted 15 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Software, Firmware & Systems family row. Figures refresh nightly.