Senior Technical Support Engineer, Networking
Originally posted 5 October 2026 by the employer.
About the role
This role is for a Senior Technical Support Engineer focused on networking, providing Tier 3 support and ensuring high customer satisfaction.
What you'll do
- Provide Tier 3 support, including installing, supporting, and resolving technical issues.
- Develop and present technical solutions to customer problems, managing complex installations.
- Manage problem reporting, customer concerns, replication, and resolution.
- Respond to customer technical inquiries and conduct site visits.
- Develop and refine internal processes to improve support efficiency and productivity.
What you'll need
- B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience.
- 5+ years of experience providing Customer Support for hardware & software products.
- Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols.
- Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP Routing protocols (OSPF, BGP, PIM), virtualization, EVPN, VXLAN.
- Linux experience and scripting.
- Automation experience with Ansible.
- Experience operating and configuring major vendors’ network equipment such as switches and routers.
- Ability to analyze and diagnose highly complicated networking problems.
- Excellent verbal and written English skills.
Skills: Tier 3 support, customer satisfaction, network equipment, routing and switching, data center
This role has been open 0 days — well below the 48-day median for Applications FAE roles.
Applications FAE · Systems Software
|
Open roles in category
81
|
Median days open
48 d
|
Median salary
$170k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | NVIDIA | All employers we track in this specialty (81 roles · 23 employers) |
|---|---|---|
| Open roles in this specialty | 10 | 81 |
| Median days open | 15 d | 48 d (−33 d vs this employer) |
| Median salary (USD postings) | — | $170k |
Skills observed across this category: Tier 3 support, customer satisfaction, network equipment, routing and switching, data center
Who's hiring in this category
- Qualcomm · 12 open roles · median 68 d
- Keysight Technologies · 10 open roles · median 7 d
- Microchip Technology · 10 open roles · median 60 d
- AMD · 8 open roles · median 38 d
- NVIDIA (this employer) · 8 open roles · median 20 d
- Infineon Technologies · 6 open roles · median 45 d
How we counted: 81 open Applications FAE (Systems Software) roles from 23 employers tracked in the SemiconductorJobs index, counted 6 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.