Senior RMA Customer Experience Manager - CA, Santa Clara, United States
Originally posted 3 August 2026 by the employer.
About the role
This role involves managing RMA cases and ensuring timely replacement part fulfillment to meet Service Level Agreements, collaborating with account teams to prioritize backlog in cases of supply constraints.
What you'll do
- Manage RMA cases and lead replacement part fulfillment to clear open RMA backlog.
- Attend customer meetings and provide accurate case status updates.
- Generate case management metrics and analyze data to identify process improvement opportunities.
- Work closely with quality and manufacturing teams to communicate RMA updates to customer account teams.
- Track key customer installations uptime and maintain buffer stock near customer sites.
- Collaborate with production and repair factory planners to map out supply allocations for open RMA backlog.
What you'll need
- Bachelor's degree in Quality Assurance, Business Administration, Engineering, Supply Chain Management, or related fields (or equivalent experience).
- 12+ years of relevant experience.
- Strong analytical and problem-solving skills.
- High proficiency in providing clear and concise graphs, metrics, and data visualizations.
- Customer-centric approach focusing on delivering outstanding service.
- Excellent communication skills, both written and verbal.
This role has been open 71 days — well above the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3768
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | NVIDIA | All employers we track in this specialty (3768 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 13 | 3768 |
| Open roles in the wider Process, Fab & Equipment family | 48 | 9862 · 109 employers |
| Median days open | 45 d | 54 d (−9 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 611 open roles · median 54 d
- Lam Research · 559 open roles · median 44 d
- Micron Technology · 282 open roles · median 45 d
- KLA Corporation · 251 open roles · median 68 d
- ASML · 190 open roles · median 72 d
- ASM International · 161 open roles · median 86 d
How we counted: 3768 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.