Senior Engineer, Global Product Support
Originally posted 26 January 2026 by the employer.
Support advanced ALD systems and resolve complex electro-mechanical escalations globally.
About the role
Provide advanced technical support and escalation resolution for complex semiconductor manufacturing equipment, focusing on ALD systems. In this role, you will diagnose escalated issues across electro-mechanical and software systems while partnering with engineering teams on tool reliability and maintenance insights.
What you'll do
- Provide advanced technical support for complex electro-mechanical equipment and software systems. - Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams. - Act as the escalation point when standard troubleshooting paths are exhausted, delivering solutions under pressure. - Partner with engineering teams by reporting design, reliability, and maintenance insights that inform continuous improvement. - Support customer installations and deliver technical training when deeper expertise is required. - Travel globally up to 50% to support field operations, customer sites, and critical escalations.
What you'll need
- Minimum 3 years of experience with PECVD in semiconductor manufacturing environments. - Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred). - Proven experience diagnosing and resolving complex technical issues across electro-mechanical systems and software-driven equipment. - Ability to clearly communicate complex technical concepts to technical and non-technical audiences. - Willingness and ability to travel locally and internationally up to 50%.
Skills: ALD, tool support, troubleshoot, product support, advanced technical support
This role has been open 211 days — well above the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3866
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3866 roles · 84 employers) |
|---|---|---|
| Open roles in this specialty | 156 | 3866 |
| Open roles in the wider Process, Fab & Equipment family | 259 | 10037 · 107 employers |
| Median days open | 83 d | 56 d (+27 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: ALD, tool support, troubleshoot, product support, advanced technical support
Who's hiring in this category
- Applied Materials · 621 open roles · median 58 d
- Lam Research · 572 open roles · median 39 d
- KLA Corporation · 287 open roles · median 68 d
- Micron Technology · 278 open roles · median 49 d
- ASML · 184 open roles · median 78 d
- ASM International (this employer) · 156 open roles · median 84 d
How we counted: 3866 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 84 employers tracked in the SemiconductorJobs index, counted 26 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.