Senior Customer Quality Manager - San Jose, CA, United States
$169,505 - $287,500 USD yearly
Originally posted 6 October 2026 by the employer.
About the role
This role involves managing customer semiconductor quality requirements and developing customer relationships within the Global Customer Quality Engineering (CQE) team. It focuses on semiconductor quality and reliability with Semiconductor/Automotive/Ind/commercial customers.
What you'll do
- Be the key customer interface to manage customer quality requirements and develop customer relationships.
- Lead cross functional problem-solving activities and 8D to resolve customer quality issues.
- Summarize customer quality issues and take ownership of resolution in assigned areas.
- Handle semiconductor/automotive customer field returns, 8D, and FA cases.
- Act as a host for customer quality audits and support closure of post audit improvement items.
- Handle customer PCN (Product Change Notices) in a timely manner.
What you'll need
- Bachelor’s/Masters/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field.
- 10+ years in semiconductor quality, customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering or production quality control.
- Hands-on skills in Quality tools and methodologies including Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques.
- Strong technical problem solving and hands-on skills in quality tools and methodologies, such as APQP, ZVEI, AEC, VDA, PPAP.
- In-depth knowledge of semiconductor device & package fails mechanisms/symptoms.
- Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
Nice to have
- Background in customer-facing roles especially in semiconductor/automotive Industry and strategic leadership.
- Willingness to travel both domestically and internationally.
Skills: customer quality, 8D, failure analysis, AEC-Q100, product qualification
This role has been open 1 day — well below the 58-day median for Product Engineering roles.
Product Engineering · Reliability Engineering
|
Open roles in category
58
|
Median days open
58 d
|
Median salary
$138k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | onsemi | All employers we track in this specialty (58 roles · 24 employers) |
|---|---|---|
| Open roles in this specialty | 3 | 58 |
| Open roles in the wider Silicon Validation & Test family | 86 | 2217 · 111 employers |
| Median days open | 21 d | 58 d (−37 d vs this employer) |
| Median salary (USD postings) | — | $138k |
Skills observed across this category: customer quality, 8D, failure analysis, AEC-Q100, product qualification
Who's hiring in this category
- Micron Technology · 13 open roles · median 160 d
- Analog Devices · 6 open roles · median 37 d
- Qualcomm · 5 open roles · median 92 d
- Texas Instruments · 4 open roles · median 47 d
- Applied Materials · 3 open roles · median 8 d
- Infineon Technologies · 3 open roles · median 10 d
How we counted: 58 open Product Engineering (Reliability Engineering) roles from 24 employers tracked in the SemiconductorJobs index, counted 8 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Silicon Validation & Test family row. Figures refresh nightly.
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