Senior Customer Program Manager – AI Platform - CA, Santa Clara, United States
$200,000 - $322,000 USD yearly
Originally posted 30 July 2026 by the employer.
This role defines the strategy for integrating complex AI model tech stacks in customer environments.
About the role
This role supports the planning and execution of technical and operational programs for key partners, maintaining strong customer relationships.
What you'll do
- Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps.
- Translate customer requirements into actionable tasks for functional teams, driving issue resolution across engineering, quality, logistics, and sales.
- Provide horizontal leadership to drive cross-functional program execution, managing high-priority issues, and coordinating globally dispersed teams.
- Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, and status updates throughout the product lifecycle.
- Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
- Define the strategy and execution plans for integrating complex AI model tech stacks in customer environments.
What you'll need
- Bachelor’s or master’s degree in computer science, Engineering, or a related field, or equivalent experience.
- 12+ years of program/project management experience in Cloud providers, Automotive, Robotics or Physical AI industries.
- Strong technical background in hardware and/or software product development with experience working closely with cloud and AI solution providers.
- Experience driving AI Systems Orchestration, aligning engineering teams to scale large generative architectures while managing compute resources.
- Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
- Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
Skills: customer requirements, cross-functional program execution, AI model tech stacks, generative architectures, compute resources
This role has been open 71 days — slightly above the 66-day median for Technical Program Management roles.
Technical Program Management · AI ML Hardware
|
Open roles in category
64
|
Median days open
66 d
|
Median salary
$245k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | NVIDIA | All employers we track in this specialty (64 roles · 19 employers) |
|---|---|---|
| Open roles in this specialty | 15 | 64 |
| Median days open | 80 d | 66 d (+14 d vs this employer) |
| Median salary (USD postings) | — | $245k |
Skills observed across this category: customer requirements, cross-functional program execution, AI model tech stacks, generative architectures, compute resources
Who's hiring in this category
- NVIDIA (this employer) · 15 open roles · median 81 d
- Micron Technology · 11 open roles · median 17 d
- Qualcomm · 7 open roles · median 72 d
- AMD · 6 open roles · median 45 d
- Tenstorrent · 4 open roles · median 67 d
- Lam Research · 3 open roles · median 66 d
How we counted: 64 open Technical Program Management (AI ML Hardware) roles from 19 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.