Senior Analyst, Business Systems Analysis - MA, Wilmington, United States

Originally posted 29 October 2026 by the employer.

About the role

The Senior Analyst, Business Systems serves as a strategic partner between business stakeholders and technical teams, responsible for designing, implementing, and optimizing business systems, data solutions, and reporting capabilities that support commercial operations and decision making.

What you'll do

• Partner with Sales, Marketing, Business Unit, and IT stakeholders to translate business requirements into scalable system and process solutions across enterprise platforms including CRM.
• Evaluate existing business processes, recommend enhancements, and lead system enhancement projects from requirements gathering through deployment and user adoption.
• Document business processes, system configurations, data flows, reporting, and operational procedures.
• Design, develop, and maintain enterprise reporting and dashboard solutions using Power BI and related analytics platforms.
• Create and optimize SQL queries, data models, and ETL processes to support business intelligence initiatives and executive KPIs.
• Facilitate requirements gathering sessions, user acceptance testing, user training, and provide ongoing troubleshooting for business applications.

What you'll need

• Bachelor’s degree in Business Analytics, Data Analytics, Business Administration, Management Information Systems, Information Technology, Computer Science, or a closely related field.
• Five or more years’ experience in business systems analysis, business intelligence, commercial analytics, sales or marketing operations, data analytics, or a related field.
• Hands-on experience designing and maintaining business intelligence reports and dashboards using Power BI or a comparable enterprise analytics platform.
• Advanced SQL skills and practical experience with relational data models, ETL processes, data validation, and reconciliation.

Nice to have

• Python for analytics and automation.
• Experience with AI/LLM tools such as Copilot, Copilot Studio, or prompt engineering.
• Cloud platforms (AWS) certification.