Senior Analyst - APM & IT Service Management - Hyderabad-Design Center, India

Originally posted 21 September 2026 by the employer — open 0 days.

About the role

This role drives end-to-end governance of business applications, IT services, and related operational processes, extending beyond Application Portfolio Management (APM) to include broader IT Service Management responsibilities and AI-enabled operational improvements.

What you'll do

• Manage the Application Portfolio Management (APM) platform in ServiceNow, including oversight of APM support and day-to-day operations.
• Maintain and govern the inventory of business applications, business and technical services, and service offerings.
• Oversee end-to-end lifecycle management of applications, including onboarding, updates, ownership changes, and decommissioning.
• Support governance and process execution across ITSM domains including Change Management and IT Asset Management.
• Identify and drive opportunities to leverage AI and automation to enhance APM and ITSM processes.
• Engage cross-functionally with Business, IT Business Partners, and Operations teams to drive governance alignment and accountability.

What you'll need

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience).

Nice to have

• 5 to 10 years of experience in ITSM with focus in Applications Portfolio Management and or Governance roles (APM, Change Management, IT Asset Management).
• Strong proficiency in ServiceNow and enterprise IT service management (ITSM) processes, including Change, Request, and Asset Management.
• Experience managing application portfolios, IT changes, service governance, or asset lifecycle processes.
• Exposure to automation, analytics, or AI-driven process improvements (e.g., Power BI, scripting, AI tools).
• Strong analytical, organizational, and stakeholder management skills.