RMA Engineer, Staff – Hyperscaler/Server Products
$134,800 - $202,200 USD yearly
Originally posted 13 July 2026 by the employer. Relisted by the employer on 5 August 2026.
About the role
The RMA Engineer is responsible for managing and processing Return Material Authorizations (RMAs) for hyperscaler and enterprise server products. This role ensures evaluation, troubleshooting, and disposition of returned hardware while collaborating with cross-functional teams.
What you'll do
- Diagnose hardware failures down to the component level and perform root cause analysis. - Review and log returned server components and systems, maintaining accurate RMA records and audit documentation for compliance. - Track reasons for returns and generate reports for trend analysis. - Execute test plans for replacement parts and repaired units. - Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP). - Coordinate repair, upgrade, and return-to-service processes while conducting cycle counts and managing inventory.
What you'll need
- Bachelor's degree in Computer Science, Electrical/Electronics Engineering, or a related field with 4+ years of Hardware Engineering or related experience (or Master's degree with 3+ years, or PhD with 2+ years). - Experience in hardware engineering and troubleshooting hardware failures down to the component level. - Experience with root cause analysis and corrective action support. - Background executing test plans for replacement parts and repaired units.
Nice to have
- 3-5 years in hardware troubleshooting or sustaining engineering. - Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms. - Debugging and soldering skills (micro miniature preferred). - Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces. - Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash). - Experience with hyperscaler environments (AWS, Azure, GCP), server validation processes, performance tuning, and product engineering. - Understanding of compliance standards and ESD handling.
Skills: hardware failures, root cause analysis, hyperscaler server hardware, server validation, RMA products, troubleshooting