Returns Center Operations Manager - Remote

Originally posted 1 September 2026 by the employer.

About the role

This role involves designing and implementing new repair processes and procedures, and managing the governance and oversight of 3rd party returns centers. This position partners with internal stakeholders to drive suppliers to meet quality and output requirements.

What you'll do

• Oversee activities at contract manufacturing service providers to ensure output and quality meet requirements.
• Design and implement repair processes and procedures that adhere to internal policies and meet stakeholder requirements.
• Provide oversight and governance of returns center processes and reporting.
• Manage returns processes across a cross-functional / matrix organization.
• Use a data centric approach to prioritize focus areas and drive continuous improvement.
• Implement quality metrics to drive end-to-end continuous improvement.

What you'll need

• Experience with reverse supply chain processes, including inventory management, quality, materials management, manufacturing operations, and planning.
• Thorough knowledge of project management principles.
• Ability to work efficiently and manage effective relationships in a cross-functional organization.
• Strong analytical and problem-solving skills.
• Self-directed and able to work in complex and dynamic ecosystems.

Nice to have

• Project Management experience in repair or manufacturing processes at a datacenter component manufacturer.
• Quality Management experience, such as Lean Six Sigma Certification or familiarity with ISO9001.
• Operations/Manufacturing experience.
• Experience managing and/or onboarding 3rd party partners.
• Knowledge of systems and processes (SAP, Salesforce, RMA).
• PMP / CPIM / CSCP or related certifications.

Skills: repair processes, returns centers, quality metrics, supply chain, continuous improvement