Program Manager – Proactive Customer Engagement - United States
$90,000 - $144,000 USD yearly
Originally posted 2 September 2026 by the employer.
About the role
This individual contributor role is responsible for developing and executing scalable programs that proactively address customer needs, improve product adoption, reduce reactive support interactions, and enhance the overall customer experience within the Technical Support organization.
What you'll do
- Develop and execute proactive customer engagement programs to improve customer success and product adoption.
- Identify opportunities for proactive engagement through targeted outreach, educational initiatives, customer health programs, and best practice guidance.
- Analyze customer support trends, case data, and operational metrics to identify recurring issues and opportunities for preventative engagement.
- Design and manage programs that help customers maximize product value while reducing avoidable support interactions.
- Establish program objectives, implementation plans, timelines, success metrics, and reporting mechanisms to measure business impact.
- Prepare and deliver program updates, recommendations, performance metrics, and support insights to Technical Support leadership and cross-functional teams.
What you'll need
- Bachelor's degree and 8+ years of experience in program management, technical support, customer success, or a related role.
- Experience designing and managing cross-functional initiatives that deliver measurable business outcomes.
- Strong understanding of enterprise Technical Support operations and customer engagement strategies.
- Demonstrated ability to analyze data, identify trends, and translate insights into actionable programs.
- Excellent organizational, communication, and presentation skills.
- Proven ability to influence stakeholders and drive initiatives without direct management authority.
- Strong project and program management skills with the ability to manage multiple initiatives simultaneously.
Nice to have
- Support Management experience.
- Experience within an enterprise software environment.
- Familiarity with customer health metrics, customer adoption strategies, support analytics, and customer satisfaction measurements.
- Experience developing customer enablement programs, knowledge-sharing initiatives, webinars, or customer outreach campaigns.
- Experience with business intelligence and reporting tools.
- PMP, Agile, Lean Sig Sigma or other program management certification.
Skills: proactive customer engagement, program management, technical support, customer success, operational metrics, stakeholder influence
This role has been open 46 days — below the 50-day median for Technical Program Management roles.
Technical Program Management · Systems Software
|
Open roles in category
40
|
Median days open
50 d
|
Median salary
$196k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Broadcom | All employers we track in this specialty (40 roles · 14 employers) |
|---|---|---|
| Open roles in this specialty | 3 | 40 |
| Median days open | 88 d | 50 d (+38 d vs this employer) |
| Median salary (USD postings) | — | $196k |
Skills observed across this category: proactive customer engagement, program management, technical support, customer success, operational metrics, stakeholder influence
Who's hiring in this category
- Qualcomm · 8 open roles · median 34 d
- Lam Research · 7 open roles · median 40 d
- NVIDIA · 4 open roles · median 51 d
- AMD · 3 open roles · median 47 d
- Arm Holdings · 3 open roles · median 88 d
- Broadcom (this employer) · 3 open roles · median 88 d
How we counted: 40 open Technical Program Management (Systems Software) roles from 14 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.