Product Support Engineer 3 - US-TX-Austin (1021), United States
Originally posted 14 August 2026 by the employer.
Support robotics products and platform types.
About the role
This role provides technical support for field engineers, technicians, and customers, specializing in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems for global end-user customers.
What you'll do
- Communicate as a subject matter expert on high-level technical issues and escalations, providing guidance and recommending solutions.
- Provide technical support to field engineers, technicians, and product support personnel.
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Partner with the account team to present problem statements, identified root causes, and proposed solutions to customers.
- Drive required actions at the customer site to resolve escalations and prevent repeat problems.
- Liaise between Customers, Product Groups, Field Sales, Business Development, and other organizations to ensure closure of product issues.
What you'll need
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
- Understand and work from electrical and mechanical schematics and diagrams, and interpret operating manuals.
- Use computer applications, including data analysis tools, word processing, spreadsheets, and presentation software.
- Formulate root cause hypotheses, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
- Provide quality remote and on-site escalation support and escalation management.
- Troubleshoot technical problems and coordinate multiple technical tasks.
- Work directly with customers to meet their needs and expectations with attention to detail and a high degree of accuracy.
Nice to have
- Ability to work in a restricted clean room environment.
- Ability to work flexible shifts and on-call, including nights, weekends, and holidays.
- Availability for constant communication with the field through meetings, instant messaging, text, and email.
- Ability to travel both domestically and internationally based on business needs (40%).
This role has been open 64 days — well above the 53-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3796
|
Median days open
53 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Lam Research | All employers we track in this specialty (3796 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 559 | 3796 |
| Open roles in the wider Process, Fab & Equipment family | 790 | 9862 · 109 employers |
| Median days open | 44 d | 53 d (−9 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 617 open roles · median 53 d
- Lam Research (this employer) · 559 open roles · median 43 d
- Micron Technology · 283 open roles · median 44 d
- KLA Corporation · 251 open roles · median 67 d
- ASML · 195 open roles · median 70 d
- ASM International · 162 open roles · median 85 d
How we counted: 3796 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 17 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.